Ernest C. Jones II
Liberty Township
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
Work History
Route Sales Support
Vestis Uniform Services
Cincinnati, Ohio
08.2015 - Current
- Managed daily route operations to ensure timely delivery and customer satisfaction.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Immediately addressed problems with customers to promote speedy resolution.
Student Coordinator (Independent Contractor)
Evanston Academy
Cincinnati, Ohio
12.2012 - 05.2015
- Conducted meetings with parents to discuss and resolve matters of student attendance and tardiness.
- Collaborated with school truancy officer to enforce attendance policies through court citations.
- Conducted home visits to assess and ensure safe living conditions for at-risk students.
- Coordinated resources and services, ensuring accessibility for diverse student populations.
New Business Installation Manager
Aramark Uniform Services
Cincinnati, Ohio
08.2006 - 10.2012
- Executed thorough verification of documents, including contracts and credit applications, for all new accounts.
- Managed the onboarding process by accurately entering new accounts into Aramark Uniform Services' database.
- Oversaw measurement processes for employees to ensure proper garment fitting for new accounts.
- Facilitated timely delivery of garments and merchandise to support seamless installation for all new accounts assigned to route drivers.
Senior Client Relationship Manager
5/3 Bank
Cincinnati, Ohio
01.2006 - 05.2006
- Oversaw a team of 6 tellers, ensuring delivery of exceptional customer service standards.
- Directed sales initiatives for branch, focusing on accounts, certificates of deposit, and loan offerings to enhance customer service.
- Oversaw budget management to secure new accounts while consistently exceeding financial targets.
- Monitored cash transactions to identify discrepancies and maintain financial integrity.
- Assisted in cash handling tasks including balancing vaults and issuing teller tills. Supported filling of ATM machines to ensure availability of cash. Maintained accurate records of cash transactions.
- Managed outreach initiatives to engage existing customers and promote additional product solutions.
Customer Service Manager
Lowe’s Home Improvement Warehouse
Middletown, OH
09.2002 - 01.2006
- Cash handling (opening/closing out registers, issuing tills, counting daily deposits)
- Conduct interviews and participate in hiring process
- Supervised up to 33 cashiers, conducted 90-day performance evaluations, & prepare weekly schedules for staff
- Facilitate monthly staff meetings implementing/reviewing company policies and procedures
- Maintain weekly sales budget and establish sales goals and objectives for departments
Education
Bachelor of Arts - Education
Kentucky State University
Frankfort, KYSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Time management
- Multitasking
- Organizational skills
- Decision-making
- Problem resolution
- Critical thinking
- Attention to detail
- Flexible and adaptable
Timeline
Route Sales Support
Vestis Uniform Services
08.2015 - Current
Student Coordinator (Independent Contractor)
Evanston Academy
12.2012 - 05.2015
New Business Installation Manager
Aramark Uniform Services
08.2006 - 10.2012
Senior Client Relationship Manager
5/3 Bank
01.2006 - 05.2006
Customer Service Manager
Lowe’s Home Improvement Warehouse
09.2002 - 01.2006
Bachelor of Arts - Education
Kentucky State University