Ernest Day
Stuart,FL
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Banker Market Expansion
JP Morgan Chase
Stuart, FL
10.2023 - Current
- Established strong relationships with customers to increase customer loyalty.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Analyzed customer needs and provided appropriate financial solutions.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Assisted in training new employees as needed.
- Collaborated with other departments within the organization to ensure efficient delivery of services.
Creative Pro
Apple
Baton Rouge, LA
03.2022 - 11.2022
- Devised creative strategies for improving customer awareness of Today at Apple.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Expert
Apple
Paramus, NJ
07.2017 - 03.2022
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Territory Manager
ICELANDIC GLACIAL
New York, NY
06.2015 - 06.2017
- Established relationships with key customers, vendors, and distributors in the area.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Designed impactful visual presentations to align with product promotion strategy.
Education
Some College (No Degree) - Finance
Palm Beach State College
Palm Beach Gardens, FLSkills
- Public Speaking
- Typing speed 100WPM
- Relationship Management
- Communicating Bank Services
- Client Rapport
- Sales Skills
- Investment Principles
- Product Presentation
Certification
- Security Industry Exam (SIE) - 2023
- Licensed Real-Estate Agent - Kovats Real-Estate and Insurance (School) - 2016 (Expired)
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Associate Banker Market Expansion
JP Morgan Chase
10.2023 - Current
Creative Pro
Apple
03.2022 - 11.2022
Sales Expert
Apple
07.2017 - 03.2022
Territory Manager
ICELANDIC GLACIAL
06.2015 - 06.2017
Some College (No Degree) - Finance
Palm Beach State College
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