Desmond McElroy
Oakland,CA
Summary
Client-focused professional with extensive experience delivering high-quality customer service in fast-paced, regulated environments. Currently serving as Associate Banker at Chase Bank, providing financial support and account servicing while ensuring compliance and service excellence. Proven ability to maintain professionalism and discretion in high-profile settings, with a strong work ethic and reliability. Eager to transition into Private Client Experience Specialist role at J.P. Morgan, committed to learning and delivering an elevated client experience.
Overview
2026
2026
years of professional experience
Work History
Associate Banker Market Expansion
Chase Bank
07.2022 - Current
- Enhanced customer satisfaction by assisting clients with account inquiries and transactions.
- Verified document accuracy and compliance, ensuring efficient processing and swift transactions.
- Streamlined operational processes in collaboration with team members, boosting branch efficiency.
- Strengthened client relationships through consistent communication and personalized service.
- Resolved complex client issues promptly by coordinating with relevant departments effectively.
- Trained new staff on banking procedures, improving overall team performance and knowledge.
Security
Golden State Warriors
2022 - Current
- Monitored NBA players for Golden State Warriors, ensuring their safety and well-being.
- Assisted players and families by addressing various needs and concerns promptly.
- Enhanced client security through risk assessments and implementing tailored solutions.
- Supported vessel security by participating in regular patrols and safety drills.
- Investigated security incidents to identify causes and improve safety measures.
- Reduced security risks by managing efficient emergency response protocols.
Member Engagement Leader Front Desk
YMCA
03.2018 - 03.2021
- Cultivated effective relationships through respectful and friendly interactions with colleagues.
- Streamlined day-to-day operations, enhancing team productivity and efficiency.
- Pursued continuous improvement through dedicated learning and skill development.
- Enhanced communication abilities by engaging regularly with diverse team members.
- Adapted quickly to new situations, demonstrating flexibility in fast-paced environments.
- Collaborated successfully in team settings while also excelling independently.
Plumbers Apprentice
A to Z
08.2016 - 07.2017
- Ensured plumbing system functionality through routine inspections and compliance checks.
- Streamlined service delivery by collaborating with team members for efficient workflows.
- Reduced repair time by implementing process improvements in plumbing tasks.
- Mastered safety protocols and proper use of plumbing tools and equipment.
- Assisted with plumbing system installations and maintenance under expert supervision.
After-School Teacher
YMCA
08.2017 - 06.2018
- Enhanced student engagement through effective lesson plan development and implementation.
- Ensured safety and compliance with program guidelines during daily activities supervision.
- Strengthened parent collaboration to meet student needs and improve communication.
- Promoted teamwork and problem-solving through facilitation of educational games.
- Led basketball team to championship victory against rival school as head coach.
Hip Hop Artist
Dez MAC Music
09.2017 - Current
- Enhanced audience engagement through original music compositions for diverse projects.
- Fostered creativity by collaborating with producers and musicians on innovative soundscapes.
- Mentored emerging artists, improving their songwriting skills and artistic development.
- Executed targeted marketing strategies, boosting music release visibility across digital platforms.
- Analyzed industry trends to guide artistic direction, ensuring market relevance.
Delivery Driver/Repo
Rent A Center
09.2015 - 11.2016
- Optimized delivery schedules by coordinating logistics for efficient route planning.
- Ensured timely order arrivals by operating delivery vehicle safely and responsibly.
- Facilitated loading and unloading of items, adhering to proper handling procedures.
- Confirmed delivery details and addressed customer inquiries with effective communication.
- Maintained precise delivery records and inventory levels using company systems.
- Trained new drivers on safety protocols and operational best practices.
Education
Associate - Electrical
New Castle School of Trades
New Castle, PA09.2017
No Degree - Diploma
Ursuline High School
Youngstown, OH05.2014
Skills
- Branch operations
- Teller support
- Customer service
- Analytical thinking
- Cash management
- Professional demeanor
- Educating clients
- Know your customer
- Reviewing documents
- Developing customer relationships
- Relationship building
- Customer Service-oriented
Timeline
Associate Banker Market Expansion
Chase Bank
07.2022 - Current
Member Engagement Leader Front Desk
YMCA
03.2018 - 03.2021
Hip Hop Artist
Dez MAC Music
09.2017 - Current
After-School Teacher
YMCA
08.2017 - 06.2018
Plumbers Apprentice
A to Z
08.2016 - 07.2017
Delivery Driver/Repo
Rent A Center
09.2015 - 11.2016
Security
Golden State Warriors
2022 - Current
Associate - Electrical
New Castle School of Trades
No Degree - Diploma
Ursuline High School