Gabriela Inza
Tampa,FL
Summary
Skilled Associate Banker with proven track record of providing exceptional customer service and financial solutions. Experienced at managing client relationships, understanding customer needs, and offering tailored financial needs. Seeking to leverage skills and experience to transition into the Relationship Banker role to continue development at J.P Morgan Chase.
Overview
6
6
years of professional experience
Work History
Associate Banker Market Expansion
J.P Morgan Chase Bank
11.2022 - Current
- Strengthen client relationships through consistent communication and personalized attention to individual needs.
- Promote a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name.
- Assist customers with account inquiries, resolving issues promptly and professionally.
- Manage high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintain cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Educate customers on use of banking website and mobile apps.
- Provide notary services while complying with state legal requirements.
Sales Supervisor
Armani Exchange
05.2021 - 11.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Trained team members in successful strategies to meet operational and sales targets.
- Arranged items in favorable positions and areas of store for optimal sales.
- Checked store merchandise regularly for proper display and replenishment.
- Submitted reports to senior management to aid in business decision-making and planning.
Client Advisor
Armani Exchange
09.2019 - 05.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Sales Assoiate
Forever 21
01.2019 - 09.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor of Science - Finance
Wilmington University
New Castle, DE06.2027
Associate of Arts - Finance
Hillsborough Community College
Tampa, FL08.2022
High School Diploma -
IPVCE
Havana, Cuba03.2018
Skills
- Branch operations
- Risk management policies
- Reviewing documents
- Educating clients
- Developing customer relationships
- Products and Services Knowledge
Languages
Spanish
English
Timeline
Associate Banker Market Expansion
J.P Morgan Chase Bank
11.2022 - Current
Sales Supervisor
Armani Exchange
05.2021 - 11.2022
Client Advisor
Armani Exchange
09.2019 - 05.2021
Sales Assoiate
Forever 21
01.2019 - 09.2019
Bachelor of Science - Finance
Wilmington University
Associate of Arts - Finance
Hillsborough Community College
High School Diploma -
IPVCE
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