Nika Malikova
Chicago,IL
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
11
11
years of professional experience
Work History
Associate Banker-Market Expansion
JPMorgan Chase
04.2016 - Current
- Executed daily banking operations, such as deposits, withdrawals, wire transfers and other transactions, ensuring compliance with regulatory standards and internal policies.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Managed client relationships, providing tailored financial solutions to meet individual needs.
- Executed wire transfers, stop payments and account transfers.
- Assisted in onboarding new clients, guiding them through account setup and product offerings.
- Analyzed customer transactions to identify opportunities for cross-selling financial products.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Monitored and verified suspicious activity on customer accounts.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Teller
Wintrust Bank- North Shore Community Bank & Trust
08.2014 - 04.2016
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained cash drawer accuracy through diligent tracking of deposits and withdrawals.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Bachelor of Science - Finance
DePaul University
Chicago, IL06-2015
Skills
- Branch operations
- Banking regulations
- Customer service
- Analytical thinking
- Strategic planning
- Mathematical accuracy
Timeline
Associate Banker-Market Expansion
JPMorgan Chase
04.2016 - Current
Teller
Wintrust Bank- North Shore Community Bank & Trust
08.2014 - 04.2016
Bachelor of Science - Finance
DePaul University