Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christina Cruz

Christina Cruz

Chandler,AZ

Summary

Energetic and personable professional with a passion for delivering exceptional guest experiences in fast-paced, high-end environments. Adept at providing premium service, building strong client relationships, and ensuring customer satisfaction. Skilled in multitasking, problem-solving, and anticipating guest needs to create memorable and unforgettable experiences. Strong background in customer relations and hospitality, complemented by excellent communication and organizational abilities. Committed to maintaining a polished and professional appearance while while contributing to the success of a dynamic organization.

Overview

6
6
years of professional experience

Work History

Associate Banker-Market Expansion

JPMorgan Chase
02.2024 - 09.2024
  • Elevated client satisfaction by proactively resolving inquiries and delivering tailored financial solutions.
  • Contributed to the development of marketing strategies, enhancing branch visibility and attracting new customers.
  • Supported branch operations by coordinating administrative tasks, including scheduling appointments, managing documents, generating reports, and maintaining office supplies inventory.
  • Established and managed a portfolio of key client relationships, boosting customer loyalty and achieving consistently high-satisfaction levels.

Sales Associate

Leap Services
07.2023 - 02.2024
  • Engaged with customers to provide personalized product recommendations, resolving inquires and ensuring seamless purchase experiences.
  • Operated POS systems to process sales transactions, returns, and online orders with accuracy and efficiency.
  • Adapted quickly to diverse operational needs across various stores, delivering exceptional customer service and meeting sales goals.
  • Conducted market research to evaluate customer preferences, identifying opportunities for product placement and targeted marketing.
  • Analyzed sales data to extract actionable insights, guiding future strategies for reaching specific demographics or regions.

Financial Aid Specialist

Arizona State University
06.2021 - 06.2023
  • Delivered exceptional customer service by utilizing extensive financial aid knowledge to guide students and parents through available options, promoting access to higher education.
  • Counseled students and parents on financial aid programs, clarifying complex information and facilitating informed decisions.
  • Reviewed financial aid reconciliation reports with attention to detail, calculating amounts and verifying totals for accuracy.
  • Coordinated interdepartmental initiatives aimed at increasing overall efficiency within the financial aid office.

Medical Laboratory Scientist Intern

Banner University Medical Center Tucson
06.2018 - 07.2019
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses
  • Assessed need for, ordered, obtained and interpreted appropriate behavioral lab tests
  • Worked with department heads, staff, and faculty to develop engaging curriculum and advance instruction


Education

Bachelor of Science - Political Science, Criminology & Criminal Justice

Arizona State University
05.2024

Skills

  • Customer Engagement Strategies
  • Problem-solving abilities
  • Attention to detail
  • Patience
  • Speed and efficiency
  • Positive attitude
  • Communication skills

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Associate Banker-Market Expansion

JPMorgan Chase
02.2024 - 09.2024

Sales Associate

Leap Services
07.2023 - 02.2024

Financial Aid Specialist

Arizona State University
06.2021 - 06.2023

Medical Laboratory Scientist Intern

Banner University Medical Center Tucson
06.2018 - 07.2019

Bachelor of Science - Political Science, Criminology & Criminal Justice

Arizona State University

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Christina Cruz