Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Renteria

Fort Worth

Summary

Dynamic banking professional with a proven track record at JPMorgan Chase, excelling in customer service optimization and cash transaction processing. Recognized for enhancing client satisfaction through effective communication and service excellence, while managing risk and compliance. Adept at fostering relationships and streamlining operations to drive engagement and loyalty.

Experienced with financial analysis, client relationship management, and transaction processing. Utilizes strong communication skills to enhance client satisfaction and operational efficiency. Track record of ensuring compliance with banking regulations while achieving high customer retention rates.

Overview

15
15
years of professional experience

Work History

Associate Banker-Market Expansion

JPMorgan Chase
10.2023 - Current
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Assisted clients in account inquiries, resolving issues to enhance customer satisfaction.
  • Educated clients on product offerings, contributing to increased engagement and loyalty.
  • Managed daily cash handling procedures, maintaining precise records of transactions.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • Maintained friendly and professional customer interactions.

Universal Associate Banker Teller

JP Morgan Chase
06.2021 - 08.2021
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Managed cash drawer, balancing daily transactions to maintain accurate financial records.
  • Reduced wait times for clients by efficiently managing teller line and prioritizing tasks.
  • Processed customer transactions promptly, minimizing wait times.

Restaurant Owner

Wheelie Tacos
09.2016 - 03.2021
  • Oversaw daily operations, ensuring efficient restaurant workflow and customer satisfaction.
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.

Office Manager

Facil Financial
04.2010 - 06.2016
  • Developed and maintained filing systems to enhance document retrieval processes.
  • Supervised administrative staff, fostering professional development and teamwork.
  • Managed vendor relationships to optimize service delivery and cost-effectiveness.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Education

No Degree - Digital Communications And Media

Universidad De Guadalajara
Jalisco, Mexico
07-1993

Skills

  • Service excellence
  • Effective opening and closing practices
  • Implementation of vault access protocols
  • Service-oriented approach
  • Cash transaction processing
  • Efficient money transfer processing
  • Collaboration in audit activities
  • Transaction processing skills
  • Customer service optimization
  • Currency handling expertise
  • Account maintenance
  • Customer service in banking

Languages

Spanish

Timeline

Associate Banker-Market Expansion

JPMorgan Chase
10.2023 - Current

Universal Associate Banker Teller

JP Morgan Chase
06.2021 - 08.2021

Restaurant Owner

Wheelie Tacos
09.2016 - 03.2021

Office Manager

Facil Financial
04.2010 - 06.2016

No Degree - Digital Communications And Media

Universidad De Guadalajara

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