Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Ernest Garcia

The Bronx,NY

Summary

Dynamic and personable individual with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

10
10
years of professional experience

Work History

Team Lead Sales Associate

CVS Pharmacy
11.2022 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Developed and maintained knowledge of current sales and promotions.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Shift Leader

Walgreens Boots Alliance
03.2017 - 11.2022
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.

Customer Service Clerk

Walgreens Boots Alliance
10.2013 - 03.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Education

No Degree - Business Administration And Management

Monroe College
The Bronx, NY
06.2010

Skills

  • Flexible Hours
  • Effective Customer Communication
  • Engaging with Diverse Customers
  • MS Office Applications
  • POS System Expertise
  • Accurate Cash Handling
  • Available Nights, Weekends and Holidays

Spanish

Fluent in spanish

Languages

Spanish
Native or Bilingual

Timeline

Team Lead Sales Associate

CVS Pharmacy
11.2022 - Current

Shift Leader

Walgreens Boots Alliance
03.2017 - 11.2022

Customer Service Clerk

Walgreens Boots Alliance
10.2013 - 03.2017

No Degree - Business Administration And Management

Monroe College

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Ernest Garcia