Open To Work
Ernest Jackson
Baton Rouge,LA
Summary
Results-driven Product Manager with a proven track record in product strategy, agile software development, and team collaboration. Expertise in driving product lifecycle management and executing go-to-market strategies that enhance customer satisfaction.
Dynamic Product Manager skilled in critical thinking and stakeholder communications. Experienced in analyzing market trends to inform strategic product decisions and streamline development processes. Committed to optimizing product usability and aligning strategies with market demands.
Innovative Product Manager with strong data analytics and teamwork skills. Successfully led cross-functional initiatives to enhance product offerings and improve operational efficiency. Ready to leverage expertise to drive impactful product development and enhance customer experiences.
Knowledgeable [Desired Position] with strong background in product management, delivering impactful product strategies and successful product launches. Demonstrated expertise in market analysis and cross-functional team leadership. Proven ability to drive product development and manage lifecycle processes effectively.
Overview
17
17
years of professional experience
Work History
Product Manager
Rouses Market
Baton Rouge, LA
09.2019 - Current
- Led product development initiatives to enhance customer satisfaction and market competitiveness.
- Collaborated with cross-functional teams to define product requirements and drive alignment.
- Analyzed market trends and consumer feedback to inform strategic product decisions.
- Developed and executed go-to-market strategies for new product launches, ensuring seamless integration.
- Managed product lifecycle, optimizing processes to improve efficiency and reduce time-to-market.
- Coordinated design meetings and decisions with internal departments and teams.
- Streamlined product release cycles, employing agile project management techniques to accelerate time to market.
- Established framework for ongoing competitive analysis, ensuring our product strategy remained aligned with market demands.
- Enhanced product usability, overseeing user interface design improvements based on user testing and feedback.
Team Lead
Walmart
Baton Rouge, LA
03.2021 - 08.2023
- Led team in daily operations, ensuring efficient workflow and adherence to company policies.
- Mentored junior associates, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated inventory management, optimizing stock levels to meet customer demand effectively.
Customer Service Manager
Walmart
Baton Rouge, LA
07.2015 - 04.2021
- Led customer service team to achieve high satisfaction ratings through effective training and support.
- Developed and implemented streamlined processes for handling customer inquiries and complaints.
- Analyzed customer feedback to identify trends and enhance service delivery strategies.
- Coordinated cross-departmental initiatives to improve overall customer experience and operational efficiency.
- Oversaw daily operations, ensuring adherence to company policies and procedures in customer interactions.
- Enhanced employee performance through regular coaching sessions and performance reviews.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Grocery Manager
Walmart
Baton Rouge, LA
07.2009 - 03.2015
- Oversaw daily operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented promotional strategies to enhance product visibility and increase sales.
- Analyzed sales data to identify trends and adjust stock accordingly for peak performance.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
Produce Manager
Ralphs Grocery
Prairieville, LA
02.2013 - 03.2015
- Oversaw daily operations of produce department, ensuring quality and freshness standards were met.
- Trained and mentored staff on best practices for product handling and display techniques.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Collaborated with suppliers to negotiate pricing and secure high-quality produce selection.
- Analyzed sales data to identify trends, driving strategic decisions for product assortment.
- Led initiatives to improve sustainability practices within the produce department operations.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Coached and mentored new team members.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
West Jefferson
New Orleans, LASkills
- KPI tracking
- Project planning
- Product strategy
- Product lifecycle management
- Product roadmaps
- Teamwork and collaboration
- Agile software development
- Product development
- Critical thinking
- Stakeholder communications
- Roadmap development
- Goal setting
- Data analytics
- Timeline management
- Documentation management
- Pricing strategy
- App development
- Technical support
- Customer training
- Staff management
- Software development
- Negotiation
- Remote work
- Competitor tracking
- User experience optimization
- Sales enablement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$24/hr - $30/hrTimeline
Team Lead
Walmart
03.2021 - 08.2023
Product Manager
Rouses Market
09.2019 - Current
Customer Service Manager
Walmart
07.2015 - 04.2021
Produce Manager
Ralphs Grocery
02.2013 - 03.2015
Grocery Manager
Walmart
07.2009 - 03.2015
High School Diploma -
West Jefferson