Ernest Lee
Leasing Professional
Henderson,NV
Summary
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Leasing Professional
Greystar
01.2024 - Current
- Serve as the initial point of contact for prospective residents, conducting tours, and providing detailed information about the community and leasing process.
- Efficiently process applications, lease agreements, and renewals in compliance with Fair Housing regulations, and company policies.
- Maintain accurate and organized resident records while managing data within OneSite.
- Assist with rent collection processes, and monitor delinquency accounts.
- Address residents' concerns promptly and professionally to ensure satisfaction and retention.
- Support marketing strategies, and help coordinate resident events to foster community engagement.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Achieved Kingsley 900 Club status, demonstrating excellence in resident satisfaction, and delivering top-tier service that exceeded company benchmarks.
Leasing Manager
Avenue5 Residential
06.2023 - 01.2024
- Directed leasing operations to consistently achieve and surpass occupancy targets.
- Supervised and trained leasing team members, offering mentorship and onboarding support.
- Monitored traffic, prepared market surveys, and ensured compliance through regular audits.
- Collaborated with maintenance and operations staff to guarantee unit readiness and overall property presentation.
- Developed and implemented resident retention strategies, resulting in increased lease renewal rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Successfully managed a portfolio of 420+ residential units, including oversight of sister properties, with a focus on operational efficiency, resident satisfaction, and team collaboration.
Leasing Professional
WestCorp Management Group
11.2021 - 06.2023
- Conducted community tours and clearly explained leasing terms to prospective residents.
- Managed lead follow-ups, processed applications, and ensured CRM records were accurate and up-to-date.
- Supported weekly reporting, occupancy tracking, and lease compliance documentation.
- Coordinated resident events and promoted community engagement through consistent resident interaction.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Organized community events to foster a positive living environment for all residents.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
Education
Bachelor of Science - Media Communications
The Los Angeles Film School
Los Angeles, CA 05-2027
Associate of Science - Business
Baton Rouge Community College
Baton Rouge, LA05-2016
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, AL 01.2014
Skills
- Property Operations & Lease Compliance
- Resident Engagement & Conflict Resolution
- Fair Housing Regulations
- CRM Proficiency (OneSite)
- Rent Collection & Delinquency Mitigation
- Strategic Leasing & Marketing Initiatives
- Team Collaboration & Operational Support
- Financial Reporting & Audit Readiness
- Issue escalation
- Training and mentoring
- Telephone and email etiquette
Certification
Fair Housing and Legal Compliance (Greystar)
Technical Skills And Tools
- RealPage OneSite
- Microsoft Office Suite (Excel, Word, Outlook)
- Google Workspace
- DocuSign
- VeriFast
Accomplishments
- Recognized with Kingsley 900 Club Status for outstanding resident satisfaction and operational excellence.
- Nominated for Leasing Agent of the Year – 2024, recognizing exceptional performance, customer service, and contributions to leasing success within the region.
Timeline
Leasing Professional
Greystar
01.2024 - Current
Leasing Manager
Avenue5 Residential
06.2023 - 01.2024
Leasing Professional
WestCorp Management Group
11.2021 - 06.2023
Bachelor of Science - Media Communications
The Los Angeles Film School
Associate of Science - Business
Baton Rouge Community College
High School Diploma -
Scotlandville Magnet High School
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