ERNEST Ntiamoah
The Bronx
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
11
11
years of professional experience
Work History
Case Manager
Bronxworks
03.2022 - Current
- Managed a caseload of 20 clients, conduct needs assessments, creating personalized service plans, and facilitating access to housing, healthcare, and other critical services.
- Provided crisis intervention support, helping clients navigate urgent situations and stabilizing at-risk cases through timely referrals.
- Maintained accurate and confidential case files in compliance with agency and legal guidelines, contributing to a 15% improvement in audit compliance.
- Build relationships with local service providers, ensuring clients received coordinated and comprehensive care to support their well-being.
- Successfully connected clients with community resources and social programs, achieving a 25% improvement in clients' access to essential services.
Social Services Coordinator
Marie Stopes Ghana
01.2014 - 01.2022
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Visited homes and agencies to provide support and case management services to clients.
Education
Bachelor of Science - Business Administration
Kwame Nkrumah University of Science And Technology
Ghana06-2016
Skills
- Comprehensive Case Management
- Client Needs Assessment & Advocacy
- Resource Coordination & Referrals
- Crisis Intervention & Support
- Knowledge of Social Service Programs
- Communication & Interpersonal Skills
- Time Management & Organization
- Case Documentation & Compliance
Technical Skills
- Client Management Systems
- Microsoft Office Suite
- Knowledge of Social Services Programs
- Documentation & Case Note Management
Timeline
Case Manager
Bronxworks
03.2022 - Current
Social Services Coordinator
Marie Stopes Ghana
01.2014 - 01.2022
Bachelor of Science - Business Administration
Kwame Nkrumah University of Science And Technology
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