Regina Heredos
Strongsville,Ohio
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
BridgeHill Crossing
07.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Master Admissions Representative
Bryant & Stratton College
07.2007 - 06.2024
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
Education
Bachelors of Business Administration - General Management
Bryant & Stratton College
Cleveland, OH01-2016
Associates of Applied Science - Human Resource Management
Bryant & Stratton College
Cleveland, OH01.2011
Skills
- Comprehensive case management
- Experienced in effective problem-solving
- Effective time management
- Consistent documentation standards
- Skilled in managing tasks effectively
- Strong relationship management
- Engaged listening
- Analytical reasoning
- Patient service coordination
Certification
- Case Management Essentials AAACEU
Timeline
Case Manager
BridgeHill Crossing
07.2024 - Current
Master Admissions Representative
Bryant & Stratton College
07.2007 - 06.2024
Bachelors of Business Administration - General Management
Bryant & Stratton College
Associates of Applied Science - Human Resource Management
Bryant & Stratton College
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