ERNEST ONG JR
Escondido,USA
Summary
Detail-oriented Business Administration graduate with a Marketing concentration, experienced in client relationship building and problem resolution. Successfully improved customer satisfaction and streamlined processes through effective communication and analytical skills in fast-paced environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Front of House Server
BBQ Chicken
San Diego, USA
10.2024 - Current
- Built strong relationships with 100+ guests per shift by delivering personalized service, identifying customer needs, and creating positive dining experiences that encouraged repeat business.
- Communicated with diverse customers, addressed objections and special requests, and resolved issues promptly to enhance customer satisfaction.
- Upsold menu items and promotions, contributing to increased sales while achieving performance goals.
- Exercised communication, multitasking, and problem-solving skills to uphold accuracy and efficiency in a fast-paced environment.
Accounts Payable Internship
Sempra Energy Infrastructure
San Diego, USA
06.2023 - 08.2023
- Enhanced accounts payable accuracy and efficiency by identifying data inconsistencies, resolving financial discrepancies, optimizing invoicing processes to support timely payments.
- Restructured internal AP knowledge database with a three-person team, standardizing procedures and reference materials to improve accessibility and streamline workflow.
- Managed daily operational tasks to ensure workflow efficiency.
- Proposed creative strategies to improve team efficiency and results.
- Collaborated effectively with a diverse team to solve product-related challenges.
Education
Business Administration Bachelors Degree -
Cal State San Marcos
San Marcos05-2026
Skills
- B2B sales fundamentals
- Client relationship management
- Pipeline development
- Upselling and cross-selling
- Customer needs analysis
- Conflict resolution strategies
- Verbal communication skills
- Project coordination
- Time management techniques
- Organizational skills
- Adaptability in dynamic environments
- Microsoft Excel proficiency
- Office software expertise
- Digital marketing strategies
- Accounts payable management
Projects
- CSUSM/JMI Sports - Activation and Sponsorship Project, Worked in a team to design and present a collegiate sports marketing campaign to a JMI Sports representative. Developed sponsorship and activation strategies for BodyArmor across major NCAA programs to enhance fan engagement and brand visibility.
- CSUSM/Adidas Golf - Brand Activation Project, Developed and presented 'The Golf Culture Series' campaign to an adidas representative, proposing a $1M activation plan featuring potential partnerships, celebrity integration, and experiential marketing to boost adidas' cultural relevance and youth engagement in golf.
Certification
- Digital Marketing Certified (HubSpot) - 04/23/2026
Timeline
Front of House Server
BBQ Chicken
10.2024 - Current
Accounts Payable Internship
Sempra Energy Infrastructure
06.2023 - 08.2023
Business Administration Bachelors Degree -
Cal State San Marcos