Ernest W. Rozier
Jacksonville,FL
Summary
I am a seasoned automotive sales professional with over 22 years of experience in both new and used car sales, demonstrating exceptional leadership, relationship building, and advanced technological skills.
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
14
14
years of professional experience
Work History
Sales Consultant
Hertz Car Sales
03.2024 - 05.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Store Manager
US Auto Sales
11.2018 - 04.2023
- Opened and staffed new store in new market
- Trained and developed staff that became the number one store in the Company during COVID 19
- Developed one salesperson to becoming a manager in the company.
- Met monthly and yearly goals consistently. Eagle award winner
- Desked and rehashed deals with the most profit margins for company
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
General Manager/Store Manager
J.D. Byrider
10.2014 - 12.2018
- Manage and establish monthly sales goals while motivating staff to achieve sales goals.
- Hire and trained salesman and facilitated onboarding of managers while cross training for various locations.
- Manage administrative duties which include updating dealership website, payroll, preparation of sales reporting and budget forecast.
- Maintain automobile inventory to ensure customer needs are met while reviewing inventory for optimal condition.
- Review and approve all contracts for accuracy prior to closing with customer
- Oversee collection of payments, balance funds, and make daily deposits
- Handle customer complaints and resolve in a timely fashion
- Facilitate regular meetings with staff to ensure meeting sales
Sales Associate
J.D. Byrider
01.2011 - 10.2014
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
- Used consultative sales process to match customers with vehicles suiting their needs.
- Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
- Informed customers on associated dealer services and products such as extended warranties.
- Scheduled prospective customer appointments to direct sales traffic to dealership.
- Generated leads for new sales through telephone and email contact with customers
Education
Bachelors of Science - Physical Education, Computer Information System
06.1993
Skills
- Over 22 years of experience in automotive sales, including both new and used car sectors
- Advanced proficiency in Microsoft Suite products and dealer management systems
- Effective negotiation skills
- CRM proficiency
- Objection handling
- Persuasive communication
- Prospecting skills
- Closing techniques
Timeline
Sales Consultant - Hertz Car Sales
03.2024 - 05.2025
Store Manager - US Auto Sales
11.2018 - 04.2023
General Manager/Store Manager - J.D. Byrider
10.2014 - 12.2018
Sales Associate - J.D. Byrider
01.2011 - 10.2014
Saint Leo College - Bachelors of Science, Physical Education, Computer Information System
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