Ernest Sego
Shawnee,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Oklahoma Juvenile Affairs
Tecumseh, Oklahoma
01.2024 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with any and all questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Ensured compliance with safety regulations and procedures, reporting any violations or potential hazards immediately.
- Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Performed security surveillance for residents and staff.
Resident Care Specialist
Oklahoma Juvenile Affairs
Tecumseh, Oklahoma
08.2023 - 01.2024
- Ensured that all safety protocols are followed while providing care to the residents.
- Reported any unusual incidents or changes in behavior observed while caring for a resident.
- Assisted residents with daily living activities as designated in care plans.
- Provided close monitoring and observation of at-risk residents.
- Ensured security and safety protocols were followed and completed.
- Records and reports written and filed accordingly.
WALMART ASSOCIATE
WALMART
SHAWNEE, OK
07.2020 - 03.2021
- PHYSICAL LABOR, UNLOAD AND STOCKING OF FRIEGHT, CUSTOMER INTERACTIONS
POTTAWATOMIE COUNTY PUBLIC SAFETY CENTER
POTTAWATOMIE COUNTY PUBLIC SAFETY CENTER
SHAWNEE, OK
06.2019 - 07.2020
- BOOKING OFFICER, BOOKING AND RELEASING INMATES, WORKING WITH COMPUTERS AND PROGRAMS FOR DAILY FUNCTIONS, REPORT WRITING SKILLS, PHYSICAL INTERACTIONS WITH INMATES
STAPLES
STAPLES
SHAWNEE, OK
05.2018 - 08.2018
- OFFICE SUPPLIES, PHYSICAL LABOR, CUSTOMER INTERACTIONS
GREAT WESTERN DINING
GREAT WESTERN DINING
SEMINOLE, OK
10.2017 - 03.2018
- DISHWASHER, WASHING DISHES, PHYSICAL LABOR
Education
Bachelor of Science - Psychology
Mid-America Christian University
Oklahoma City Currently EnrolledASSOCIATES DEGREE IN PSYCHOLOGY -
SEMINOLE STATE COLLEGE
05.2019
HIGH SCHOOL DIPLOMA -
TECUMSEH HIGH SCHOOL
Skills
- COMMUNICATION SKILL
- REPORT WRITING EXPERIENCE
- TEAM WORKING SKILL
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Information Security
- Customer Service
- Microsoft Outlook
- Building rapport
- De-Escalation Techniques
- Activity Coordination
- Group Supervision
- Time Management
- Problem-Solving
- Adaptability
- Multitasking
- Problem-solving abilities
Awards
- PRESIDENT'S LEADERSHIP COUNCIL AWARD/SCHOLARSHIP-SEMINOLE STATE
- STUDENT OF TODAY AWARD- MASONIC FRATERNITY OF OKLAHOMA, TECUMSEH LODGE 69
- I DARE YOU LEADERSHIP AWARD-TECUMSEH HIGH
- RESIDENTIAL ADVISOR-SEMINOLE STATE
- PSI BETA HONOR SOCIETY-SEMINOLE STATE
Affiliations
- Volunteering at Tecumseh Schools helping with children from 2013-2017.
- Volunteering at Jasmine Moran Children's Museum and Oklahoma Food Bank through Seminole State's Presidential Leadership Class from 2017-2019.
Timeline
Customer Service Representative
Oklahoma Juvenile Affairs
01.2024 - Current
Resident Care Specialist
Oklahoma Juvenile Affairs
08.2023 - 01.2024
WALMART ASSOCIATE
WALMART
07.2020 - 03.2021
POTTAWATOMIE COUNTY PUBLIC SAFETY CENTER
POTTAWATOMIE COUNTY PUBLIC SAFETY CENTER
06.2019 - 07.2020
STAPLES
STAPLES
05.2018 - 08.2018
GREAT WESTERN DINING
GREAT WESTERN DINING
10.2017 - 03.2018
Bachelor of Science - Psychology
Mid-America Christian University
ASSOCIATES DEGREE IN PSYCHOLOGY -
SEMINOLE STATE COLLEGE
HIGH SCHOOL DIPLOMA -
TECUMSEH HIGH SCHOOL
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