Molla Tegaw
Seattle,WA
Summary
Dynamic professional with a proven track record in customer service and home care, notably with Circle K Stores Inc. Excelled in resolving complaints, enhancing customer loyalty, and coordinating healthcare services. Skilled in food handling, Microsoft Office, and effective communication. Demonstrated ability to improve satisfaction through empathy and problem-solving.
Overview
1
1
Certification
Work History
Customer Service Representative
Circle K Stores Inc.
Seattle, WA
08.2024 - Current
- Based on the training manual achieving high level of customer satisfaction with high upselling.
- Providing Fresh Fast Food /FFF/ for customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Care Giver
Tahoma Hills
Seattle, WA
08.2024 - 10.2024
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Grooming, Feeding, dressing, bathing and showering, cleaning has been the main activities in the position
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare.
Education
Bachelor of Arts - Social Sciences Education
Bahir Dar University
Bahir Dar Ethiopia 06-2018
Skills
- Food Handling and preparation skill
- First Aid skill
- Blood Born Pathogen
- Microsoft, Word, Excel and Access
- Problem Solving Skill
- Customer Service and Satisfaction measurement skill
- Driving skill
- Communication Skill
Certification
- CPR and First Aid
- Food Handler
- Blood Borne Pathogen
- HIV
- Drive Licence
Timeline
Customer Service Representative
Circle K Stores Inc.
08.2024 - Current
Home Care Giver
Tahoma Hills
08.2024 - 10.2024
Bachelor of Arts - Social Sciences Education
Bahir Dar University