Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Bianca Alvarez

Customer Service Representative
Long Beach,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
years of professional experience

Work History

NU Logistics

Customer Service Representative
07.2021 - 12.2021

Job overview

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Cali Shrimp & Wingz House

Cashier , Cook & Prep
08.2019 - 04.2021

Job overview

  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

UEI College - Gardena
Gardena, CA

Diploma from Criminal Justice
06.2020

Skills

  • Microsoft Word
  • Data Entry
  • Multitasking Abilities
  • Stock Management
  • Kitchen Assistance
  • Menu Item Preparation
  • Dish Preparation
  • Food Handling Guidelines
  • Cleaning and Sanitation
  • Spanish Speaking
  • Cash Control
  • Customer Needs Assessments
  • Seafood Preparation
  • Sauce Preparation
  • Cash Register Operations
  • Food Preparation and Handling
  • Food Portioning and Packaging
  • Meat and Poultry Slicing
  • Meat Preparation
  • Fish, Fowl and Poultry Cleaning
  • Sauce and Dressing Creation
  • Customer Loyalty
  • Housekeeping Duties
  • Clean and Sanitize Surfaces
  • Sweeping and Mopping
  • Maintain Food Safety

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

NU Logistics
07.2021 - 12.2021

Cashier , Cook & Prep

Cali Shrimp & Wingz House
08.2019 - 04.2021

UEI College - Gardena

Diploma from Criminal Justice
Bianca AlvarezCustomer Service Representative