Omobobola Lawal
Middlesbrough,North Yorshire
Summary
Dedicated and results-oriented professional with a unique blend of engineering expertise and customer service finesse. Known for a commitment to excellence, I bring a strategic mindset and technical acumen to deliver impactful solutions while ensuring top-notch customer satisfaction. Thrive in fast-paced, dynamic settings with an adaptable approach, and possess a goal-smashing mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Propaak food
York road, Malton
09.2025 - 04.2026
- Responded to customer inquiries via phone and email
- Resolved customer complaints quickly and professionally
- Provided accurate information about products, orders, and services
- Tracked and followed up on customer orders and deliveries
- Collaborated with production and logistics teams to solve issues
- Maintained records of customer interactions and feedback
- Ensured high levels of customer satisfaction and retention
- Handled returns, complaints, and service-related issues efficiently
- Built strong relationships with customers through effective communication
- Identified common customer concerns and suggested improvements
SALES ADVISOR
AIRTEL NIGERIA
Lagos
03.2023 - 08.2025
- Processed orders utilizing software like excalibur to manage customer accounts, as well as maintaining an updated in-house system.
- Utilized strong communication skills to advise and assist customers via email and calls.
- Developed proficiency in handling and securing customer information.
- Generated a gross total of over N10,000,000 averaging a 120% key performance index over 380 hours of call handling.
- Awarded Employee of the Month and received Achieved high Net Promoter Score (NPS) and received positive feedback from customers.
- Addressed and resolved customer complaints, resulting in a 13% increase in sales.
- Collaborated with internal teams, including warehouse and logistics, to ensure timely order processing and delivery.
- Managed multiple tasks simultaneously, such as processing returns, sending quotes, and updating delivery notes.
CUSTOMER SERVICE REPRESENTATIVE
UNITED BANK OF AFRICA
Lagos
03.2022 - 02.2023
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
RESTAURANT MANAGER
AFRICAN PLATTER
Lagos
08.2021 - 03.2022
- Overseeing the daily operations of the restaurant by ensuring efficient services.
- Was consistently able to meet up with the high demanding required target as requested within the framework of the organization.
- Managed the staff and maintaining customers satisfaction in the sole interest and growth of the restaurant.
- Handling financial aspects like budgeting and inventory.
- I also played a crucial role in business and hospitality management, ensuring the restaurant runs smoothly and profitably.
Platform support specialist
Zebra Photography Consult
LAGOS
02.2020 - 07.2021
- Provided technical and user support for Zebra Photography’s digital platforms, ensuring smooth client and team experience.
- Assisted clients with navigating the booking system, viewing portfolios, and selecting photography/videography packages.
- Managed and resolved customer inquiries, complaints, and technical issues across platforms (website, social media, and booking tools).
- Collaborated with the creative and operations team to ensure accurate content updates (portfolios, pricing, service listings).
- Monitored platform performance and reported bugs, errors, or user experience issues to the development team.
- Supported onboarding of new clients and users, guiding them through account setup and service booking processes.
- Maintained up-to-date records of customer interactions, feedback, and support tickets.
- Assisted in improving user experience by identifying trends in customer challenges and recommending solutions.
Education
Bachelor of Science - Accounting
Lado
Ogbomosho, Nigeria01-2019
A-Levels - West Africa Senior School Certificate Examination
Logic High School
Lagos, Nigeria01-2014
Master of Arts - Digital media and Communications
Teesside university
Middlesbrough, Teesside, NigeriaSkills
- Strong Leadership Skills
- Effective Communication
- Ability To Multitask
- Ability To Drive With Legal Driver License
- Exceptional Problem Solving Skill
- Food Preparation Assistance
- Food Presentation
- Outstanding Customer Service Skill
- Health & Safety Compliance
- Verbal Communication
- POS Operation
- Menu Knowledge
- Customer Retention
- Payment Processing
- Teamwork & Collaboration
- Attention to Detail
- Time Management
- Efficiency
- Excel
- Power-point
- Microsoft word
- SQL
- Power-Bi
- Python
- R
Certification
- Certified Customer Relationship Management Professional (C.S.R.M.)
- Certified Project Management Professional (P.M.P)
Languages
English
References
Available on request.
Education and Training
other,other
Timeline
Customer Service Representative
Propaak food
09.2025 - 04.2026
SALES ADVISOR
AIRTEL NIGERIA
03.2023 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE
UNITED BANK OF AFRICA
03.2022 - 02.2023
RESTAURANT MANAGER
AFRICAN PLATTER
08.2021 - 03.2022
Platform support specialist
Zebra Photography Consult
02.2020 - 07.2021
Bachelor of Science - Accounting
Lado
A-Levels - West Africa Senior School Certificate Examination
Logic High School
Master of Arts - Digital media and Communications
Teesside university