Shanai Flemming
Charlotte,NC
Summary
Pursuing full-time career advancement, utilizing exceptional leadership and strategic initiatives in a fast-paced administrative setting. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Walmart
07.2023 - 01.2024
- Respond to customer inquiries and resolved complaints in a timely and professional manner
- Proficient in operating cash registers, processing payments and handling cash
- Maintained inventory and stock conditions in a fast-paced environment, ensuring product availability and minimizing stock discrepancies.
Donor Relations Representative
Heart and Hope Free Clinic
10.2014 - 07.2018
- Updated and maintained donor records
- Purged/consolidated files
- Filed/recorded daily donations
- Processed donations received by cash/credit
- Opened and sorted daily mail
- Answered phone/emailed donors to address questions & concerns
- Researched records & handled will bequests
- Processed daily end of day reports.
Education
Associates of Applied Science (AAS) -
Midlands Technical College
Columbia, SC01.2020
High School Diploma - Advanced Studies
Ridge View High
Columbia, SC06.2008
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Financial Management
- Ability to Multi-task in fast paced environment
- Strong Organizational skills
- High level Customer Service
- Strong Communication and Interpersonal skills
- Strong Leadership skills
- Hazmat and OSHA educated
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Customer Service
Timeline
Customer Service Representative
Walmart
07.2023 - 01.2024
Donor Relations Representative
Heart and Hope Free Clinic
10.2014 - 07.2018
Associates of Applied Science (AAS) -
Midlands Technical College
High School Diploma - Advanced Studies
Ridge View High
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