Summary
Overview
Work History
Education
Skills
Timeline
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Josh Blackett

Herriman,UT

Summary

Motivated and customer-oriented professional with experience in hospitality, security, and customer service. Skilled at problem-solving, working in fast-paced environments, and delivering top-notch service. Eager to bring strong communication skills and a positive attitude to a dynamic team.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Swire Coca-Cola
Draper, UT
01.2023 - 04.2024
  • Delivered exceptional phone-based customer service, addressing inquiries, resolving issues, and enhancing customer satisfaction.
  • Managed customer accounts and processed orders using CRM systems, ensuring accuracy and efficiency.
  • Upsold products and services, contributing to increased revenue and meeting sales targets.
  • Maintained high productivity by handling a high volume of calls while ensuring quality and precision.

Security Supervisor

Professional Security Consultants
Sandy, UT
12.2021 - 12.2021
  • Led and mentored a team of security personnel, ensuring adherence to security protocols and safety standards.
  • Conducted training sessions for new employees, improving team performance and readiness.
  • Certified in CPR, AED, and First Aid; trained others to ensure team preparedness during emergencies.

Front Desk / Night Auditor

Holiday Inn Express Hotel
St. George, UT
03.2019 - 12.2021
  • Provided excellent guest service by managing check-ins, reservations, and inquiries.
  • Processed payments, daily sales reconciliation, and financial transactions with accuracy.
  • Assisted with housekeeping and breakfast service, ensuring a clean, welcoming environment.
  • Trained and mentored new staff, improving team efficiency and customer service quality.

Education

CDL Class A W/ Tanker, Double And Triple Endorsements -

Utah Trucking Academy Bee Hive
West Valley, UT
01-2025

High School Diploma -

Rockwell High School
Eagle Mountain, UT
06-2019

Skills

  • CDL Class A licensed
  • Leadership skills & team training (CPR, AED, First Aid certified)
  • Strong customer service and communication skills
  • Ability to multitask and manage multiple responsibilities
  • Quick learner and adaptable to new tasks
  • Goal-oriented with a focus on performance
  • Timely, efficient, and detail-oriented
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Basic computer skills (CRM systems, data entry)

Timeline

Customer Service Representative

Swire Coca-Cola
01.2023 - 04.2024

Security Supervisor

Professional Security Consultants
12.2021 - 12.2021

Front Desk / Night Auditor

Holiday Inn Express Hotel
03.2019 - 12.2021

CDL Class A W/ Tanker, Double And Triple Endorsements -

Utah Trucking Academy Bee Hive

High School Diploma -

Rockwell High School

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Josh Blackett