Summary
Overview
Work History
Education
Skills
Timeline
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Ernest Serano

Reno,NV

Summary

Experienced Security professional with 7 years of experience monitoring facility premises, staff and visitors to maintain order and safety including 1 year as an Assistant Shift manager. Ready to learn new procedures and policies to enhance past experiences. Have performed various tasks in all kinds of outdoor environments. Hard working and reliable.

Overview

20
20
years of professional experience

Work History

Security Officer

Peppermill Hotel & Casino
07.2018 - 12.2018
  • Check in and out vendors and other employees for key access to certain facilities to safeguard premises.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Public Safety Officer- On Call

Reno Sparks Convention Authority
06.2013 - 09.2013
  • Provide excellent customer service to visitors and vendors..
  • Prevented property damage by identifying potential hazards during routine inspections of premises.
  • Performed crowd control duties during large gatherings or events, maintaining order in parking areas and access for emergency vehicles.
  • Monitored crowded public areas and events to mitigate risk and promote safety.

Security Officer

Monument Security
02.2013 - 09.2013
  • Decreased instances of theft conducting loss prevention, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Conducted regular patrols of key areas to spot and control security concerns.

Security Officer/Assitant Shift Manager

Boomtown Hotel Casino
01.2008 - 09.2011
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Operate Dispatch Center monitoring CCTV cameras and alarms, dispatch proper authorities as needed.
  • Trained new Security Officers in company policies and state gaming laws, and adherence to established procedures.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Enforce state gaming laws and regulations as well as company policy.
  • Conducted thorough investigations into security incidents, documenting findings.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Officer

Peppermill Hotel Casino
09.1998 - 04.2001
  • Provide excellent customer service to guests and vendors.
  • Respond quickly to emergency situations and take appropriate actions.
  • Perform daily checks and inspections of designated areas and equipment.
  • Enforce state gaming regulations and company policies.

Education

No Degree - General Ed

Rio Hondo College
Whittier, CA
06.1980

High School Diploma -

El Rancho High School
Pico Rivera, CA
06.1978

Skills

  • Bilingual-Spanish
  • First Aid Training

Timeline

Security Officer

Peppermill Hotel & Casino
07.2018 - 12.2018

Public Safety Officer- On Call

Reno Sparks Convention Authority
06.2013 - 09.2013

Security Officer

Monument Security
02.2013 - 09.2013

Security Officer/Assitant Shift Manager

Boomtown Hotel Casino
01.2008 - 09.2011

Security Officer

Peppermill Hotel Casino
09.1998 - 04.2001

No Degree - General Ed

Rio Hondo College

High School Diploma -

El Rancho High School

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Ernest Serano