Ernest Tsoka

Results driven Project Manager with over 3+ years' experience increasing efficiency, productivity and revenues while effectively managing projects of all sizes. A keen eye for detail and a disciplined approach to execution and excels at driving projects through to completion based on milestones and top-notch communication. Build cross-functional teams and assign tasks, monitoring team member performance. Manage client relationships and engage key stakeholders, both externally and internally. Develop and project governance, to ensure project is consistent with organizational direction. Committed to implementing innovative and advanced quality review processes to boost customer satisfaction and enhance the organization's market reputation. An experienced quality assurance specialist with expertise in quality management systems, risk assessment, dispute resolution, and customer experience. Capable of building strong relationships with colleagues and clients by leveraging problem-solving skills, interpersonal abilities, and proven leadership to drive success.