Ernest Turentine
Baltimore,MD
Summary
Console/Computer Technician with hands-on experience in hardware diagnostics, repair, and network troubleshooting. Strong focus on problem solving, customer support, and attention to detail to keep systems running smoothly.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Console/Computer Technician
Juvix The Tech Guy
Baltimore, Maryland
07.2025 - Current
- Installed, configured, and maintained computer hardware, software, networks, and peripherals.
- Identified and fixed hardware issues to keep systems running smoothly.
- Ran detailed diagnostics to find and repair computer component problems.
- Troubleshot devices to identify and resolve hardware and software performance issues.
- Replaced damaged hardware parts in computers and peripherals.
- Repaired laptop computers by replacing parts such as motherboards, hard drives, and memory modules.
- Upgraded computers with new hardware components such as processors and RAM.
- Set up operating systems and software on client devices.
- Installed software updates and applications to improve system performance and security.
- Supported software rollout tasks to provide timely updates across all devices.
- Performed basic network troubleshooting and maintenance tasks.
- Delivered customer support by resolving technical questions and issues promptly.
- Guided clients through troubleshooting steps, enhancing user experience and satisfaction.
- Worked with team members to share technical knowledge and improve support methods.
- Diagnosed computer system issues, identifying effective repair solutions.
- Resolved customer complaints about computer and device performance.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2025
Skills
- Computer diagnostics
- Network diagnostics
- Software installation
- Operating systems
- Hardware repair
- Parts replacement
- Device setup
- PC refurbishment
- System optimization
- Customer support
- Technical communication
- Problem solving
- Attention to detail
Certification
- Network Cabling Specialist
- IC3 Digital lteracy GS6 Level 1
Timeline
Console/Computer Technician
Juvix The Tech Guy
07.2025 - Current
High School Diploma -
Penn Foster Career School