Ernest Giles

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Explained billing concerns when it came to charges concerning a customer bill addressing ( Wireless, Cable,Internet, and home phone in addition to DTV)
• Transferred calls to appropriate departments if needed
• Troubleshoot issues concerning wireless devices, looked up recent orders to advise customer's of delivery of product
• Processed upgrades and sales of devices and processed payments as well as set up payment arrangements for customer's also processed move orders
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Assist customer's with questions regarding their service such as pricing verifications,processing refund request and adding or removing service.
• Working with sales agents regarding customer T1 (voice and data) phone service on a daily basis and at times set up call forwarding if needed
• Pull contracts for clients explaining the agreement and forwarding to client if requested
• Also maintaining customer's looking to cancel service.

Cleaned Residents Floors

Striping and waxing floors

Remove trash from residents rooms and cleaned rooms if needed

Was on various committees to improve work environments

Interviewed and hired new employees and also trained new staff