Ernestina Ceja
Chowchilla,CA
Summary
Dedicated professional with proven expertise in customer service and cash handling, honed at Togo's Sandwiches and McDonald's Restaurant. Excelled in mentoring team members, enhancing customer satisfaction, and maintaining exemplary cash accuracy. Demonstrates strong work ethic, patience, and professionalism, significantly improving team performance and customer relations.
Overview
9
9
years of professional experience
Work History
Cashier /Sandwich Maker
Togo's Sandwiches
05.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Prepare customer sandwiches with satisfaction
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Crew Trainer
McDonald's Restaurant
12.2015 - 08.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Clark High School
Las Vegas, NV06.2003
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Customer Relations
- Professionalism and Courtesy
Languages
Spanish
Native or Bilingual
Timeline
Cashier /Sandwich Maker
Togo's Sandwiches
05.2021 - Current
Crew Trainer
McDonald's Restaurant
12.2015 - 08.2020
Clark High School
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