Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Work Preference
Quote
Software
Timeline
Generic

Ernestina Delgado

Highland,CA

Summary

Accomplished Legal Secretary at LSMJ, adept in court filing and fostering team dynamics, significantly enhanced attorney productivity. Expert in managing multiple priorities with exceptional attention to detail and customer service, ensuring seamless legal processes and client satisfaction. Proven track record in office administration and case management, contributing to efficient and effective legal support.

Overview

30
30
years of professional experience

Work History

Legal Secretary

LSMJ
02.1998 - Current
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Screened telephone calls and forwarded to appropriate departments.
  • Filed documents with courts on behalf of attorney.
  • Scheduled all appointments, appearances and briefings.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
  • Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

Lead Cashier

Food For Less
06.1994 - 02.1998
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Alleviated customer service needs with policy-appropriate solutions.

Education

High School Diploma -

Redlands High School
Redlands
06.1992

Skills

  • Court Filing
  • Document Formatting
  • Efficient multi-tasker
  • Appointment Setting
  • Calendar Management
  • Phone Etiquette
  • Billing and Invoicing
  • Case Management
  • American Association of Notaries
  • Criminal Law
  • Office Administration

Certification

  • Notary for 20 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Lead Legal Secretary for a team of 30 administrative staff members.
  • Supervised team of 30 staff members.
  • Assisted 20 attorneys with large-scale projects.

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Healthcare benefitsWork from home optionWork-life balanceCareer advancement

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Software

Microsoft Word

Adobe

Excel

Timeline

Legal Secretary

LSMJ
02.1998 - Current

Lead Cashier

Food For Less
06.1994 - 02.1998

High School Diploma -

Redlands High School

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Ernestina Delgado