ERNESTINA LUGO
Yuma,Arizona
Summary
Dynamic Administrative Coordinator with over seven years of experience in task management and interdepartmental communication. Skilled in Microsoft Excel and optimizing appointment scheduling to improve client and staff interactions, ensuring exceptional service delivery.
Proficient Admissions Coordinator known for optimizing appointment scheduling and enhancing interdepartmental communication. Committed to maintaining compliance and improving organizational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
EASTER SEALS BLAKE FOUNDATION
07.2016 - Current
- Coordinated scheduling of meetings and events to optimize resource allocation.
- Managed communication between departments to enhance collaboration and efficiency.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Executed administrative processes, ensuring compliance with organizational policies.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved billing issues by coordinating with insurance companies and financial departments.
- Managed appointment scheduling, optimizing staff availability and patient flow.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Receptionist
Catholic Community Services
10.2013 - 12.2015
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated appointment scheduling, ensuring optimal time management for staff and clients.
- Maintained accurate records of visitor logs and correspondence for compliance purposes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw inventory management of office supplies, ensuring timely replenishment to avoid shortages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Assistant Preschool Teacher
Desert Trails Preschool
08.2008 - 06.2013
- Assisted in developing and implementing age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a positive classroom environment, encouraging social interactions and emotional development among students.
- Monitored and documented children's progress, providing feedback to lead teachers for individualized support.
- Collaborated with teaching staff to create engaging activities that promote cognitive growth and creativity.
- Coordinated parent-teacher communication, addressing concerns and facilitating involvement in school events.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
Education
No Degree -
University of Phoenix
Tempe, AZSkills
- Attention to detail
- Verbal and written communication
- Proficient in task management
- Microsoft office
- Schedule coordination
- Time management
- Microsoft Excel
Certification
Trainings and Certification
RELIAS ON LINE TRAINING
CPR & First Aid Certification
Finger Print Clearance Card
Alta Certification
Languages
Spanish
Native or Bilingual
English
Timeline
Admissions Coordinator
EASTER SEALS BLAKE FOUNDATION
07.2016 - Current
Receptionist
Catholic Community Services
10.2013 - 12.2015
Assistant Preschool Teacher
Desert Trails Preschool
08.2008 - 06.2013
No Degree -
University of Phoenix