ERNESTINA MUNOZ
Orlando
Summary
Capable, hardworking, and dependable Microsoft professional with strong administrative, customer service, and problemsolving abilities. Offer self-motivated nature and history of success multitasking in fast-paced environments. Devoted to team efficiency and promoting positive business relations.
Overview
23
23
years of professional experience
Work History
Transportation Provider
Uber
Orlando
07.2015 - Current
- Transport passengers to and from various locations in a safe and timely manner.
- Provide top-notch customer service by remaining friendly and courteous to clients.
- Possess a thorough knowledge of the city and surrounding areas.
Cruise Specialist
Norwegian Cruise Line
Orlando
09.2022 - 05.2024
- Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
- Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
- Acquires in depth industry and company knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
- Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
- Perform other job-related functions as assigned.
Turnstile Attendant
Universal Studios
Orlando
07.2021 - 05.2022
- Processing guests in and out of the park through entrance and exit turnstiles.
- Consistently providing information, directions and/or assistance to our guests as required while projecting the most cheerful and helpful attitude toward each guest.
- Collects Park passes from guests ensuring passes are the proper ticket type for admittance and for the correct date.
- Assures guests have proper criteria for re-admittance to park after exiting temporarily.
Office Assistant
SeaWorld
Orlando
03.2012 - 02.2013
- Maintained the technician's department daily schedule and dispatched the technicians as service calls were completed.
- Created and closed work orders in SAP database and logged all calls in SAP when complete.
- Received mail and correspondence for the department and determined proper disposition.
- Provided administrative support in certain defined areas to supervisor or other personnel in the Control Center.
Office Assistant
M.A.S. Trucking Inc.
Orlando
07.2002 - 06.2011
- Responsible for answering a six incoming line switchboard.
- Data entry, filing, fax, copy, scan documents.
- Dispatching drivers to their scheduled pick up and deliver loads to customers/vendors.
- Sorted and properly distributed mail to the appropriate department and/or personnel.
- Assisted office manager with faxing contracts, vital documents and collaboration and accounts receivable.
- Provided a report to indicate the outstanding invoices.
Education
AS - Health Sciences - Medical Office Billing Specialist
Ultimate Medical Academy
Orlando, FLMedical Assistant Diploma -
Everest University
Orlando, FLSkills
- Bilingual - Fluent in Spanish
- Microsoft Office Proficiency
- Type 50 WPM
- Data Administration
- Teamwork
- Customer Relations
- Time management
- Multitasking Abilities
- Organizational skills
Volunteer Experience
One Blood, Orlando, FL, Assisted Phlebotomist throughout the day., Assisted with the stocking of supplies., Supported One Blood organization by organizing, sorting, and filing paperwork.
Timeline
Cruise Specialist
Norwegian Cruise Line
09.2022 - 05.2024
Turnstile Attendant
Universal Studios
07.2021 - 05.2022
Transportation Provider
Uber
07.2015 - Current
Office Assistant
SeaWorld
03.2012 - 02.2013
Office Assistant
M.A.S. Trucking Inc.
07.2002 - 06.2011
AS - Health Sciences - Medical Office Billing Specialist
Ultimate Medical Academy
Medical Assistant Diploma -
Everest University