Ernestina Pineira
Summary
Dynamic professional with extensive experience at American Express National Bank, adept in legal servicing and risk assessment. Proven ability to manage complex financial situations while delivering exceptional customer service. Skilled in financial analysis and effective communication, driving successful outcomes in high-pressure environments. Recognized for enhancing departmental procedures and fostering strong client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Servicing
American Express National Bank
Virtual
02.2022 - Current
- Processing/reviewing and managing of bank levies received from Government and court entities
- Processing/reviewing Power of Attorney documents
- Worked closely with General Counsel office for any outstanding legal requests
- Assisted project analysts in developing/updating department procedures
Credit Analyst
Sysco Foods
Denver, Co
10.2019 - 02.2022
- Manage Credit hold policy (customers availability to purchase)
- Risk reviews and provided recommendations on loss prevention
- Generate and review accounts receivable reports for outstanding balances
- Receive and resolve customer account problems and discrepancies
- Subject matter expert for Ariba and Coupa procurement portals
Account Manager
Alliance Data
Westminster, Co
08.2017 - 10.2019
- Manage high level of incoming/outbound customer calls
- Proactively contacted customer to assist with financial situations, including:
- Past due, closed or inactive accounts
- Retention and growth opportunities
Education
Business -
Front Range Community College
Westminster, CO03.2025
Skills
- Microsoft Applications
- Multi-Line Phone skills
- Credit Lending
- Financial Analysis
- Strong Verbal and written communication
- Negotiation
- Ability to effectively manage change and remain calm in stressful situations
- Data analysis
- Risk assessment
- Project management
- Effective communication
- Leadership
- Self-Directed
- Multitasking Abilities
- Training & Development
Certification
Project Manager Certificate, Coursera, Virtual, 09/23, 02/24
Timeline
Legal Servicing
American Express National Bank
02.2022 - Current
Credit Analyst
Sysco Foods
10.2019 - 02.2022
Account Manager
Alliance Data
08.2017 - 10.2019
Business -
Front Range Community College