Ernestina Ramirez
Metairie,LA
Summary
Dynamic hospitality professional with a proven track record at Renaissance Pere Marquette French Quarter, excelling in customer service and team leadership. Successfully managed renovations and enhanced employee engagement, driving productivity and satisfaction. Skilled in strategic planning and decision-making, ensuring optimal financial performance while fostering a collaborative company culture.
Overview
18
18
years of professional experience
Work History
Sr. Rooms Operation Manager
Renaissance Pere Marquette French Quater
12.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Director of Services
Renaissance New Orleans Arts Warehouse District
09.2007 - 12.2011
- Optimized service delivery through effective resource planning, scheduling, and forecasting techniques.
- Provided exceptional leadership through clear communication of expectations and goals.
- Developed strategies to avoid customer escalations.
- Increased employee engagement through regular recognition programs and team-building activities.
Education
No Degree - Business Management And Supervision Certificate
Miami Dade College
Miami, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Fluent writing, reading and speaking in Spanish,
- Successfully managed through renovations and opened hotel
Timeline
Sr. Rooms Operation Manager
Renaissance Pere Marquette French Quater
12.2011 - Current
Director of Services
Renaissance New Orleans Arts Warehouse District
09.2007 - 12.2011
No Degree - Business Management And Supervision Certificate
Miami Dade College
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