ERNESTINA SANDOVAL

I ensure the safety and comfort of our guests and coworkers while improving the overall guest experience. I handle challenges in busy situations, give clear directions, and work closely with my team to get the job done. I also provide food recommendations and lead effectively when managing crowds. I provide clear and concise guidance to guests and team members, ensuring that everyone is well-informed and comfortable. Collaboration is key in my role, as I work closely with my team to accomplish tasks efficiently and support one another in our efforts.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about sizing, accessories, and merchandise care.

I was responsible for warmly welcoming every guest and providing them with the assistance they needed to ensure a positive experience. This involved effectively managing large groups of people in a busy environment, maintaining a friendly demeanor while ensuring that everyone felt attended to. My responsibilities included operating a cash drawer, handling payments, and preparing and selling food items, occasionally serving guests.

I also answered phone calls and addressed inquiries. When guests had complaints, I listened and escalated issues to a supervisor as needed, always aiming to ensure a positive experience for everyone.