Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Ella Serke-Smith

Phoenix,AZ

Summary

I want to work somewhere where I can work with my hands and be involved into a welcoming community. I rather be moving and doing something than be stationary. I love meeting new people and making friends. I hope to open my own bakery one day and meet lots of new and different people through that business.

Overview

1
1
year of professional experience

Work History

Host

Limon Urban Kitchen
Phoenix, AZ
04.2024 - 08.2024
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Answered telephone to provide dining information and take reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.

Courtesy Clerk

Fry's Food Stores
Phoenix, AZ
11.2023 - 08.2024
  • Greeted customers and provided assistance in locating items.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Assisted customers with product selection and answered questions about store policies.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Established good working relationships with other departments to promote smooth flow of products and services throughout store.

Education

High School Diploma -

Notre Dame Preparatory High School
Scottsdale, AZ
05-2024

Skills

  • Telephone reception
  • Menu board art
  • POS Software
  • Guest Relations
  • Customer Service
  • Takeout order processing
  • Detail Oriented
  • Ceramics
  • Positive Attitude
  • Flexible Schedule
  • Friendly
  • Communication
  • Creativity
  • Leadership
  • Involvement

Affiliations

  • I like making art. Whether it is bracelets out of clay beads to pencil drawings or watercolor and even handmade ceramics.
  • I love to decorating for events and showing the artistic side of things.
  • In high school, i was in my school's baking club helping out with different organizations. I helped make different treats like cookies, brownies, macarons, scones, etc for different events we catered to.
  • I was in my high school's adventure club for two years. We did overnight trips hiking mountains, or forest and connecting to nature. We went to the galapagos for a week and learned about the island's history.
  • I am a cradle catholic and have been raised in the church my entire life. I've participated in fall festivals for face painting, attended youth groups and youth group trips on retreats or conferences.

Accomplishments

  • I got to the purple belt in american taekwondo association

Timeline

Host

Limon Urban Kitchen
04.2024 - 08.2024

Courtesy Clerk

Fry's Food Stores
11.2023 - 08.2024

High School Diploma -

Notre Dame Preparatory High School

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Ella Serke-Smith