Ernestina Stepanek
Crossroads Bank
Hallettsville,TX
1
Language
25
years of professional experience
Experienced Personal Banker with a strong background in loan processing and customer service within financial services. Expertise in deposit account management, loan assessment, and cash handling ensures accuracy and compliance. Committed to enhancing branch performance through exceptional communication and reliable customer support.
Work History
Personal Banker
3 Years 4 Months- Assisted customers in opening checking, savings, and certificate accounts at Crossroads Bank branch, enhancing customer satisfaction and account growth.
- Processed deposits, withdrawals, transfers, and loan payments through banking systems.
- Checked customer identities and followed banking policies and procedures for compliance.
- Reconciled cash drawer and collaborated with branch staff to promptly resolve daily cash discrepancies, ensuring accuracy in financial reporting.
- Welcomed customers upon entering the bank and guided them to relevant personnel or services, improving customer experience and service efficiency.
Loan Officer, Generalist
9 Years 9 Months- Reviewed loan applications and recommended approvals or denials based on application findings.
- Examined credit histories, income statements, and other financial records for loan applicants.
- Ensured adherence to lending policies and regulations to maintain compliance.
- Gathered and organized financial documents for efficient underwriting review.
- Assisted customers with inquiries regarding rates, products, and loan application status to enhance customer satisfaction.
Customer Service Representative
8 Years 10 Months- Fostered positive customer relationships through friendly and attentive service
- Verified product availability and checked prices to ensure accurate customer assistance
- Operated cash register and point-of-sale transactions accurately
- Ensured timely inventory orders to support store operations, addressed phone inquiries, and processed customer orders efficiently
Executive Assistant
7 Months- Managed executive calendars and coordinated meetings, enhancing scheduling efficiency for aquapure solution leadership.
- Drafted correspondence and prepared confidential documents for Merix Aquapure Solutions executives.
- Screened calls and prioritized communications, ensuring effective information flow among internal and external partners.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Answered telephone calls from customers, providing assistance.
- Coordinated and dispatched service calls, facilitating timely responses to customer needs.
Education
High School Diploma
Word Processing - Learning Computer System
Skills
Core banking transactions
Loan application assessment
Banking compliance
Deposit account management
Loan processing
Cash drawer reconciliation
Cash handling expertise
Customer relationship management
Customer service excellence
Team collaboration
Time management
Communication skills
Language proficiency
Languages
Spanish
Native/ Bilingual
Affiliations
- On the committee of Ducks Unlimited
Timeline
Personal Banker
Crossroads Bank
05.2023 - 09.2026Read More
Loan Officer, Generalist
TDECU
07.2013 - 04.2023Read More
Customer Service Representative
Brookshire Brothers Grocery
04.2004 - 02.2013Read More
Executive Assistant
Merix Aquapure Solutions
02.2002 - 09.2002Read More
Northbrook Senior High
High School Diploma
Read More
Northwest Educational Center
Word Processing from Learning Computer System
Read More