Naina Singh
Twinsburg
Summary
Dedicated and results-driven professional with over 5 years of diverse experience across operations in banking, accounts payable (Genpact), recruitment and development (Kotak Group) and recruitment training. Proven ability to adapt to various domains with a clear vision and strong commitment to excellence. Skilled in streamlining processes, maintaining high standards of accuracy, and fostering team collaboration to achieve organizational goals. Adept at managing responsibilities with a proactive approach and delivering consistent, high-quality outcomes in fast-paced environments.
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.
Skilled Personal Banker with effective background in financial services industry. Noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates prowess in cross-selling banking products and services, establishing long term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, trends, and regulations.
Results-oriented professional knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Banker
Fifth Third Bank
Cleveland, Ohio
11.2025 - Current
- Assisted clients with account management and banking transactions.
- Educated customers on financial products and services available.
- Resolved customer inquiries and issues promptly and effectively.
- Developed strong relationships with clients to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Participated in training sessions regarding new banking products or services.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Responded promptly to customer emails, phone calls and requests for information.
- Maintained accurate records of all transactions conducted throughout the day.
- Used product knowledge and abilities to execute consumer loans and other services.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Recruitment and Development Manager
Kotak Mahindra Group
04.2022 - 10.2023
- Generated daily morning and evening operational reports to support branch performance tracking
- Ensured secure handling and timely distribution of customer documents
- Resolved customer queries and complaints with professionalism
- Processed requests like account statements, passbook updates, and NEFT/RTGS
- Educated customers on digital banking and promoted various financial products
- Managed teller operations and petty cash transactions.
Human Resources Business Partner
SS Group
Delhi
02.2018 - 03.2022
- Developed and implemented HR strategies aligned with organizational goals.
- Advised leadership on talent management and succession planning initiatives.
- Facilitated conflict resolution and employee relations to enhance workplace culture.
- Conducted workforce analysis to identify trends and inform strategic decisions.
- Managed performance review processes, ensuring consistency and fairness across departments.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Fostered positive work environment through comprehensive employee relations program.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Facilitated workshops on leadership development for mid-level managers.
- Facilitated team-building activities that bolstered team cohesion and workplace morale.
- Partnered with senior management to align HR strategies with overall business objectives.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
- Managed onboarding process for new hires, ensuring smooth transition into company.
- Developed policies that comply with employment laws, minimizing legal risks and protecting company interests.
- Coordinated with department heads to identify staffing needs, ensuring optimal workforce allocation.
- Conducted regular performance reviews, providing constructive feedback and fostering culture of continuous improvement.
- Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
Senior Officer
ICICI Bank Ltd.
09.2015 - 12.2017
- Handled day-to-day banking operations including account opening, customer queries, and transaction support
- Assisted in cross-selling of banking products and services
- Ensured timely resolution of customer issues and maintained high service standards.
Banking Operations Trainee
IFBI (Institute of Finance, Banking & Insurance)
06.2015 - 08.2015
- Underwent comprehensive training in banking operations, customer service, and financial products
- Gained exposure to core banking processes and regulatory compliance requirements
- Developed skills in customer relationship management and retail banking systems.
Process Associate
Genpact India Pvt. Ltd.
06.2012 - 12.2013
- Generated daily morning and evening operational reports to support branch performance tracking
- Ensured secure handling and timely distribution of customer documents
- Resolved customer queries and complaints with professionalism
- Processed requests like account statements, passbook updates, and NEFT/RTGS
- Educated customers on digital banking and promoted various financial products
- Managed teller operations and petty cash transactions.
Education
MBA - Finance & Humam Resources
Quantum School of Technology
Roorkee06.2012
Bachelor of Commerce - Human Resource Management
Methodist Girls Degree College
Roorkee , India 06.2010
12th - Commerce
Greenway Modern School
Roorkee04.2007
10th -
Greenway Modern School
Roorkee04.2005
Post graduate diploma - banking operations
IFBI (Institute of Finance, Banking & Insurance)
Skills
- Core banking - Finacle
- Bank Operations & Compliance
- Payment-NEFT/RTGS portals
- IMPS backend processing
- Recruitment & Team Development
- Financial Reporting & Reconciliation
- Client & Vendor Relationship Management
- MS Excel
- Tally
- Banking CRMs
- People Management & Team Leadership
- Accounts Payable (SAP, Oracle, ERP)
- Reports: Vendor aging payments forecast
- Open item reports
Certification
- Certificate in banking operations, IFBI
- AML/KYC Compliance training, 2016
- Certified Industrial Accountant (CIA), Completed one-year professional certification with specialization in Tally 9.0, Accounts, Computer Applications, and Direct & Indirect Taxation, 2009
- IRDA License Management training, 2022
- Basic Computer Course, Successfully completed a 3-month foundational course in Computer Applications, 2008
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Personal Information
Timeline
Personal Banker
Fifth Third Bank
11.2025 - Current
Recruitment and Development Manager
Kotak Mahindra Group
04.2022 - 10.2023
Human Resources Business Partner
SS Group
02.2018 - 03.2022
Senior Officer
ICICI Bank Ltd.
09.2015 - 12.2017
Banking Operations Trainee
IFBI (Institute of Finance, Banking & Insurance)
06.2015 - 08.2015
Process Associate
Genpact India Pvt. Ltd.
06.2012 - 12.2013
Post graduate diploma - banking operations
IFBI (Institute of Finance, Banking & Insurance)
MBA - Finance & Humam Resources
Quantum School of Technology
Bachelor of Commerce - Human Resource Management
Methodist Girls Degree College
12th - Commerce
Greenway Modern School
10th -
Greenway Modern School