Ernestina E. Pedroza
Los Angeles,CA
Summary
Highly enthusiastic Customer Service Representative for more then 10 years. Dedicated to Customer Service as well as motivated to maintain and contribute success for the company for which working for. Speaking both English and Spanish. Last and most important punctuality is extremely important because it keeps both employer and fellow co-workers happy.
Overview
18
18
years of professional experience
Work History
Caregiver
Huntington Retirement Home
04.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Care Partner
Clearwater at South Bay
08.2024 - 09.2024
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Reported any abnormalities to medical staff for prompt attention and treatment.
- Support patient comfort and safety by adjusting bed rails and equipment.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
Sales Associate
Marshalls Department Store
10.2021 - 04.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Merchandiser
Pegasus Trucking LLC (Fallas Paredes)
09.2021 - 09.2021
- Putting prices on the merchandise.
- Rebox merchandise and separate them according to store locations.
Caregiver
In Home Supportive Services
04.2021 - 07.2021
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Sales Associate
The Children's Place, Inc.
01.2020 - 09.2020
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
Caregiver
In-Home Supportive Services
09.2019 - 10.2019
- Scheduled and accompanied clients to medical appointments.
- Kept household areas clean, ran errands for customers, including shopping, and picking up other necessities.
Unloader
U.P.S Grande Vista
09.2019 - 09.2019
- Unloaded containers.
Caregiver
In-Home Supportive Services
05.2018 - 12.2018
- Scheduled and accompanied clients to medical appointments.
- Cooked meals and assisted patients with eating.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Customer Service Representative
Cash America International Inc.
03.2007 - 03.2017
- Maintained up-to-date knowledge of shops policies regarding loans and payments.
- Performed store opening and closing duties which consisted of counting master safe, counting registers, making sure all equipment was working properly.
- Helped guests with payday loan transactions, check cashing transactions, and western union transactions.
Education
Associate of Science - Computer Science
Los Angeles Trade Technical College
Los Angeles, CA1996
High School Diploma -
Manual Arts Senior High School
Los Angeles, CA1990
Skills
- Active Listening Skills
- Courteous Demeanor
- Energetic Work Attitude
- Adaptive Team Player
- Opening & Closing Procedures
Timeline
Care Partner
Clearwater at South Bay
08.2024 - 09.2024
Caregiver
Huntington Retirement Home
04.2023 - Current
Sales Associate
Marshalls Department Store
10.2021 - 04.2023
Merchandiser
Pegasus Trucking LLC (Fallas Paredes)
09.2021 - 09.2021
Caregiver
In Home Supportive Services
04.2021 - 07.2021
Sales Associate
The Children's Place, Inc.
01.2020 - 09.2020
Caregiver
In-Home Supportive Services
09.2019 - 10.2019
Unloader
U.P.S Grande Vista
09.2019 - 09.2019
Caregiver
In-Home Supportive Services
05.2018 - 12.2018
Customer Service Representative
Cash America International Inc.
03.2007 - 03.2017
Associate of Science - Computer Science
Los Angeles Trade Technical College
High School Diploma -
Manual Arts Senior High School
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