Ernestine Butler
Cottondale,AL
Summary
Experienced patient care professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Observer - Vitrtual Sitter
UAB Hospital
Birmingham, AL
04.2024 - Current
- Continuously observes activity and behavior of multiple patients at a monitor station utilizing Virtual Sitter software to ensure a safe patient environment.
- Verbally redirects patient over digital 2-way audio device that is in the patient room. Immediately summons the nursing staff if the patient requires assistance.
- Identifies potential patient safety risks/concerns and communicates to the RN.
- Participates in hand-off of pertinent patient information/behavior at shift change. Arranges meal break and other relief times prior to leaving monitoring station so that backup may be provided to ensure constant patient observation.
- Provides patient with explanations as necessary but does not counsel or provide opinions.
- Seeks assistance when a patient appears to pose a threat to themselves or others. Participates in collaborative identification and reporting of patient safety issues. Seeks assistance with removal of any potential safety hazard from patient rooms and reports findings to RN in a timely manner.
- To complete documentation of observations of patient activities, patient behaviors and other safety & comfort related issues.
911 Dispatcher
Northstar EMS
Tuscaloosa, AL
09.2023 - 04.2024
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Correctional Officer
Aliceville Federal Correctional Institution
Aliceville, AL
08.2016 - 05.2024
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
General Studies
Stillman College
Tuscaloosa, ALNursing
Shelton State Community College
Tuscaloosa, ALSkills
- Complete documentation of observations of patient activities, patient behaviors and other safety & comfort related issues
- Customer Service
- HIPAA Compliance
- Multitasking and Organization
- Phone and Email Etiquette
- Paging Systems
- Injury Prevention
- Patient Observation
- Professionalism Display
- Empathy Display
- Monitor patients by use of video monitors
- Communicate and/or instruct patients by use of 2-way audiovisual device
Timeline
Patient Observer - Vitrtual Sitter
UAB Hospital
04.2024 - Current
911 Dispatcher
Northstar EMS
09.2023 - 04.2024
Correctional Officer
Aliceville Federal Correctional Institution
08.2016 - 05.2024
General Studies
Stillman College
Nursing
Shelton State Community College