ERNESTO APONTE
El Paso
Summary
Outbound Warehouse Associate Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
05.2019 - 11.2019
- 30-35 Hours Weekly
- Managed inventory and prepared orders for shipment within a tight deadline
- Utilized data entry software to enter orders and maintain customer records
- Followed company policies and procedures to drive safety of associates and customers
- Wrapped and moved pallets to designated carrier areas with pallet jack
- Followed safety protocols to protect merchandise from damage
- Prepared boxes, invoices and inserter for order fulfillment lines
- Assisted in maintaining clean and organized department
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
- Stocked shelves, racks, and cases with new or transferred merchandise.
Order Fulfillment Associate
Amazon
12.2021 - 03.2023
- Full Time 40 Hours or More Weekly
- Read work orders and received oral instructions to determine work assignments
- Operated forklifts and packing and sorting equipment within warehouse to properly load docks
- Working at a fast pace to ensure customers receive their orders on time with no delay
- Minimized safety hazards by proactively maintaining clean and organized warehouse environment
- Examined and inspected stock items for wear or defects, reporting damage to supervisors
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping
- Assisted in training new team members on proper procedures related to shipping and receiving.
Restaurant Waiter
Village Inn
05.2023 - 03.2024
- 27-33 Hours Weekly
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and organized dining areas for optimal guest experience.
Dock Forklift Worker
XPO Logistics
03.2024 - 03.2025
- 40-47 hours weekly
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Reported defective products or machinery to supervisor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor Of Arts (B.A.) In Forensic Science Candidate -
University of Texas At El Paso
05.2026
High School Diploma -
Pebble Hills High School
05.2019
Skills
- Warehouse Training
- Shipment Sorting
- Handheld Computers
- Maintaining Clean Work Areas
- Forklift Operation
- Handheld Scanners
- Operating Hand Jacks
- Production Optimization
- Picklist Management
- Customer Experience
- Work Order Following
- Shipment Unloading
- Loading Cargo
- Prepare Packages
- Microsoft Office
- Package Shipment
- Service Quality
- Food Spoilage Prevention
- Food Safety Understanding
- Order Accuracy
- Fine Dining
- Menu Memorization
- Guest Relations
- Food Station Setup
- Dining Area Maintenance
- Food and Beverage Pairings
- Item Promotion
- Menu Presentation
- Service Prioritization
- Safe Food Handling
- Table Bussing
- Compliance Standards
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Table setting
- Food safety awareness
- Allergy awareness
- Food hygiene
- Food service delivery
- Menu design
- Food service promotion
Timeline
Dock Forklift Worker
XPO Logistics
03.2024 - 03.2025
Restaurant Waiter
Village Inn
05.2023 - 03.2024
Order Fulfillment Associate
Amazon
12.2021 - 03.2023
Order Fulfillment Associate
Home Depot
05.2019 - 11.2019
High School Diploma -
Pebble Hills High School
Bachelor Of Arts (B.A.) In Forensic Science Candidate -
University of Texas At El Paso
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