Ernesto Bonilla Ramos
Allen,TX
Summary
Telecommunications Professional Results-driven telecommunications professional with over 17 years of experience in network deployment roles, technical leadership, and strategic program execution. Demonstrated expertise in IP networks and radio access deployment, with a track record of success in leading complex projects and initiatives. Skilled in managing cross-functional teams and resources to achieve project goals within timelines and budget. Proven ability to troubleshoot routing issues and radio access network problems, ensuring sites are compliant with acceptance. Strong mentorship skills, effectively training and guiding less experienced engineers to develop their skills and knowledge. Committed to reducing network downtime and delivering high-quality services to customers. Highly organized, dependable, and able to manage multiple priorities with a positive attitude. Driven to take on added responsibilities and contribute to the success of the team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tier-2 Integration Support Engineer
Samsung Electronics America
08.2023 - Current
- Implemented technical solutions to solve complex network issues in VRAN, DRAN and ORAN solutions
- Performed fault Root Cause Analysis to document technical issues and solutions
- Troubleshot 4G and DSS issues, interacting with multiple areas: radiofrequency, hardware and integration teams
- Provided expert advice to Deployment Teams to improve procedures, reduce downtime and increase customer satisfaction
- Mentor Commissioning and Integration Engineers to increase their technical skills
Senior RAN Engineer
Samsung Electronics America
10.2022 - 07.2023
- Lead troubleshooter for routing issues and Radio Access Network problems in ORAN and DRAN products at Samsung Electronics America
- Ensure site acceptance compliance and minimize network downtime to meet customer needs
- Mentor and provide support to less experienced engineers to resolve issues efficiently, serving as their first point of escalation
- Perform radiofrequency analysis to diagnose interference and channel issues and engage with Tier-2, Hardware, and radiofrequency teams when necessary
- Provide critical recommendations to management and technical teams based on analytical findings and data interpretation
- Contribute to the development of the company's standard operating procedures and guidelines to improve network reliability and efficiency
- Work collaboratively with cross-functional teams to provide end-to-end solutions to complex network issues.
RAN Integration Engineer
T-MOBILE
11.2018 - 10.2022
- Configured Layer 2 and Layer 3 Routing and Switching on Nokia IXR and
- Cisco ASR Routers
- Delivered RAN Network Integration services including site acceptance, troubleshooting and E911 testing of Nokia Airscale and Ericsson 6630
- Acted as first point of escalation for engineers
- Trained new engineers in RAN and Edge Router troubleshooting
- Upgraded network software and hardware for optimized performance
- Upgraded and expanded network systems and components
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
PMO Manager
ERICSSON
03.2016 - 06.2018
- Trained and mentored 10 new SPMs in Project Management
- Methodologies: Scrum and Waterfall
- The Project Management Office, recorded 370K USD in TELCEL service delivery, 260K USD with TIM, VIVO and CLARO Brazil
- Migrated services of 120 Engineers to improve service delivery cost with target savings of 1.2 MUSD in 2018
- Assigned tasks to Project Office staff, delegating projects based on individual employee proficiencies
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Facilitated workshops to collect project requirements and user feedback.
Senior Operations Manager
ERICSSON
05.2014 - 02.2016
- Led a team of 4 Managers to drive the operations of the IP Networks
- Packet Core, and IP Multimedia System areas
- Mentored the Packet Core team in the deployment of the Ericsson 8600 L3 switch for Packet MSC solution
- Performed and presented Root Cause Analysis for quality improvement in IP Networks, Packet Core and IMS areas
- Developed systems and procedures to improve operational quality and team efficiency.
- Provided leadership for continual management and employee training initiatives
- Prepared documents for internal and external audits
- Oversaw workforce management planning, volume predictions and capacity planning.
Systems Integration Team Leader
ERICSSON
01.2012 - 05.2014
- Team Leader of the IP Networks team in Sprint's Network Vision IP Aggregation using the Ericsson Smart Edge router
- Participated in the implementation of Packet Core Networks: MPBN, EPC , MSS, Charging and Signaling
- Delivered RAN Network Integration services including site acceptance, troubleshooting and E911 testing of Nokia Airscale and Ericsson 6630
- Configured VLANs, IP planning, STP and OSPF
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to upkeep service delivery quality
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Network Integration Line Manager
ERICSSON
01.2011 - 01.2012
- Successfully grew the NI team from 25 to 45 Engineers, coached the team to develop skills in Radio Access Networks and EDGE
- Trained the Network Integration team in Ericsson Smart Edge Router configuration
- Presented team performance KPIs to internal customers in North America
- Standardized production procedures, job roles, and quality assurance guidelines
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals
- Estimated labor requirements to support anticipated workload.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
RAN & OSS Integration Team Leader
NORTEL/ERICSSON
09.2007 - 01.2011
- GSM and OSS Integration Lead in CoE Mexico
- Delivered Network Integration services for North American customers
- Verizon Wireless, Sprint, T-Mobile and ATT
- Upgraded T-Mobile's OSS servers in NY, Chicago, and Dallas
- Built relationships with customers to facilitate remote service delivery by junior engineers
- Facilitated workshops to develop Network Integration skills and push the team's level to the next level of maturity
Education
MBA - Business Analytics
University of Illinois At Urbana-Champaign
Champaign, IL07.2024
Bachelor of Engineering - Control Systems
Universidad Autonoma Metropolitana
Mexico City, Mexico06.2007
Skills
- Telecommunication Services
- Problem Solving
- IP and Radio Networks
- Cloud Services
- 3G/4G/5G Architectures
- ORAN, VRAN, DRAN
- Strategic program execution
- Project management
- Communication and leadership
Certification
2022-12 Samsung RAN Product Certification
2022-10 Cisco CCNA
2020-03 PMI Agile Certified Practitioner (PMI-ACP)
2017-11 PMI Project Management Professional (PMP)
2013-04 UNAM Directive Skills Course
2012-03 Apollo Root Cause Analysis
2012-09 ITIL Foundations V3.0
2011-10 Ericsson Leadership Core Curriculum
2007-09 Nortel Certified Technical Specialist
2002-09 Cambridge Proficiency in English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tier-2 Integration Support Engineer
Samsung Electronics America
08.2023 - Current
Senior RAN Engineer
Samsung Electronics America
10.2022 - 07.2023
RAN Integration Engineer
T-MOBILE
11.2018 - 10.2022
PMO Manager
ERICSSON
03.2016 - 06.2018
Senior Operations Manager
ERICSSON
05.2014 - 02.2016
Systems Integration Team Leader
ERICSSON
01.2012 - 05.2014
Network Integration Line Manager
ERICSSON
01.2011 - 01.2012
RAN & OSS Integration Team Leader
NORTEL/ERICSSON
09.2007 - 01.2011
MBA - Business Analytics
University of Illinois At Urbana-Champaign
Bachelor of Engineering - Control Systems
Universidad Autonoma Metropolitana
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