Ernesto Bueno

San Benito ,Texas

Summary

Dependable call center professional with hands-on experience providing technical support for Verizon customers. Skilled in guiding users through device activation (SIM/eSIM), basic troubleshooting, and account assistance using Verizon systems. Known for patiently explaining technical steps and maintaining accuracy in high-volume call environments. Committed to resolving issues efficiently while following company protocols.

Overview

years of professional experience

Work History

Tech Coach

Asurion

07.2022 - 05.2025

Optimized performance of, Rescue Mobile, My Verizon, Remote View.
Facilitated phone activation processes including SIM and eSIM configurations.
Delivered technical guidance and managed account provisioning.
Elevated Customer Satisfaction by delivering consistent and quality service.
Documented customer inquiries regarding service quality.

Administrative Assistant

Pilos Body Shop

06.2018 - 03.2022

Assisted in managing daily office operations and scheduling appointments.
Organized and maintained electronic and physical filing systems for easy access.
Supported team members by preparing meeting materials and agendas.
Responded to inquiries via phone and email,
ensuring timely communication.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered parts and handled customer vehicle and returned for service.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Maintained inventory of office supplies and placed orders.
Liaised between clients and vendors and maintained effective lines of communication.

Education

Associate Of Business Administration -

Ivy Tech Community College of Indiana

Indianapolis, IN

08.2026

High School Diploma - Business

Riley High School

South Bend, IN

06.2018

Skills

Technical:SIM/eSIM Activation iOS/Android
Troubleshooting Network Configuration

Customer Service: De-escalation Technical Coaching
Performance: AHT Reduction QA Compliance Call Documentation

Languages

Spanish

Native or Bilingual

Timeline