Ernesto Bueno
San Antonio,TX
Summary
Hands-on technician experienced in diagnosing and repairing vehicles, combined with practical technology troubleshooting skills. Skilled at identifying issues, performing system resets, and keeping equipment running reliably. Experienced in guiding team members and supporting operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Tech Coach
Asurion
Orlando, Florida
07.2022 - 10.2025
- Optimized performance of, Rescue Mobile, My Verizon, Remote View.
- Facilitated phone activation processes including SIM and eSIM configurations.
- Delivered technical guidance and managed account provisioning.
- Elevated customer satisfaction by delivering consistent and quality service.
- Documented customer inquiries regarding service quality.
- Operated diagnostic tools to assess device functionality and performance.
- Collaborated with team members to troubleshoot technical issues effectively.
- Provided customer support by explaining device features and solutions clearly.
Administrative/Auto Tech Assistant
Pilos Body Shop
Mishawaka, Indiana
06.2018 - 04.2022
- Assisted in managing daily office operations and scheduling appointments.
- Organized and maintained electronic and physical filing systems for easy access.
- Supported team members by preparing meeting materials and agendas.
- Responded to inquiries via phone and email, ensuring timely communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Repaired and replaced damaged parts to restore vehicle functionality.
- Conducted routine maintenance services to ensure optimal vehicle performance.
- Utilized diagnostic tools to assess vehicle systems accurately.
- Installed new tires on customer vehicles following manufacturer's guidelines for size and pressure ratings.
- Operated lift equipment safely in order to raise vehicles off the ground during inspection or repair activities.
Education
Associate of Science - Information Technology
Austin Community College
Austin, Texas08.2026
High School Diploma - Business
Riley High School
South Bend, IN06.2018
Skills
- Technical:SIM/eSIM Activation iOS/Android
- Troubleshooting Network Configuration
- Customer Service: De-escalation Technical Coaching
- Performance: AHT Reduction QA Compliance Call Documentation
- Technical troubleshooting
- Customer service
- Troubleshooting
- Mechanical tools
- OSHA compliance
- System installation
- System Tests
- Diagnostic testing
Languages
English
Spanish
Timeline
Tech Coach
Asurion
07.2022 - 10.2025
Administrative/Auto Tech Assistant
Pilos Body Shop
06.2018 - 04.2022
Associate of Science - Information Technology
Austin Community College
High School Diploma - Business
Riley High School