ERNESTO D. DIAZ
Financial Services - Senior Manager
St Augustine,FL
Work Preference
Summary
United States Marine Corps Veteran with over 20 years of proven leadership, focused on excellence in fraud and investigative reporting. Motivated initiative-taker, capable of effectively functioning with minimum supervision. Experienced in KYC (Know Your Customer) processes - On-boarding, Refresh, USA Patriot Act and SAR (Suspicious Activity Reports) reviews. Recognized for taking initiative and skilled at meeting challenges and deadlines. Ability to be flexible in a dynamic environment and can adapt to situational changes with ease and fluidity. Currently seeking a challenging career which highlights my talents in researching, investigating, leadership and communicating. Integral contributor to the compliance goals of credit unions and financial institutions.
Overview
23
23
years of professional experience
Work History
Senior Banker
Bank of America
Jacksonville, FL
07.2024 - Current
Senior Loan Financial Specialist
One Main Financial
Jacksonville, FL
04.2023 - 06.2024
Company First Sergeant (Senior Advisor)
United States Marine Corps
Okinawa
01.2019 - 06.2021
- Serves as the primary point of contact for clients, building and strengthening long-term relationships through tailored financial solutions aligned with life priorities.
- Drives sales growth through outbound calling, proactive follow-ups, and needs-based recommendations across banking products.
- Handles complex account servicing, Digital Assisted Shopping, and issue resolution while adhering to regulatory and compliance standards.
- Connects clients with bank specialists (mortgages, investments, small business services) to meet comprehensive financial needs.
- Maintains a good understanding and awareness of emerging AML, OFAC Sanctions/ABAC trends, cyber technologies, and new criminal techniques.
- Applies strong knowledge of bank procedures, products, and systems to assist colleagues/senior management in analyzing situations, gathering information, and required documentation.
- Provides AML and Sanctions/ABAC (Anti-Bribery, Anti-Corruption) support, guidance and recommendations.
- Managed a high-volume consumer loan portfolio while consistently achieving 150% of sales quota.
- Conducted detailed credit analysis, income verification, and risk assessments to determine eligibility and funding options.
- Provided customer support to potential clients, operated cash drawer, and executed daily administrative duties.
- Processed credit loan applications analyzed credit and financial information and presented loan solutions based on customer’s needs, along with enthusiastically presenting all available sales products.
- Served as a Senior Enlisted advisor responsible for over 1000 personnel in training, assignments, administration, discipline, and deployment.
- Served as the vocal point for all memorandum, awards, evaluations, and policies.
- Directed the day-to-day logistical operations, safety, training, and professional development of over 1000 personnel.
- Scheduled multiple seminars from different financial institutions, providing knowledge on budgeting, savings and debt repayment.
Radio Chief (Senior Manager)
United States Marine Corps
Okinawa
06.2018 - 01.2019
- Implemented a reformed training regimen for 34+ Marines and supervised over $7 million dollars of radio equipment over the course of 4 exercises to ensure mission accomplishment and readiness.
- As the senior Marine in charge oversaw the installation of single channel radio (high frequency and very high frequency) multi-channel and satellite communications systems to maintain over 300+ hours of interrupted communications.
Communications Chief (Senior Manager)
United States Marine Corps
29 Palms, CA
08.2015 - 05.2018
- Analyzed all technical data, radio frequency engineering & high frequency propagation studies of communications systems incorporated with 100+ critical events to abet joint logistical efforts grossing over $15 Million annually.
- Planned, coordinated, and supervised multiple training exercises in preparation to deploy over 800 Marines to Iraq, Syria, Jordan and Kuwait while employing over 17 single channel radio nets, two Network on the move (NOTM) and Very Small Aperture Terminal (VSAT).
- As the Senior Communication Manager created a robust schedule to communicate the frequency and cryptographic key assignment process to all levels of the Special Purpose-Marine Air Ground Task Force; lifted communication capabilities to exceed mission requirements for Crisis Response-Iraq.
- Collaborated with financial institutions and credit union to help numerous Marines consolidate their loans and increased their credit score.
Radio Transmissions Chief (First Line Supervisor)
United States Marine Corps
Brooklyn, NY
01.2012 - 07.2015
- Employed technical expertise to 10 Marines to organize mock drills for 106+ trainees: producing communication support and capabilities to enrich communication productivity.
- Led a detachment of over 300 reserve and active-duty component Marines in numerous exercises employing data services as well as single channel radios.
- Guided numerous Marines on how to better their financial position by eliminating debts and consolidating.
Radio Supervisor (Team Chief)
United States Marine Corps
Okinawa
04.2003 - 04.2008
- Employed robust/ on the move communication of narrowband transmission architectures; heightened voice capabilities to fulfill 100+ highly critical events; reduced terrorist activity and restored stability in Haditha, Baghdad and Fallujah, Iraq.
- Maintained, supervised, installed, and performed unit level maintenance on multichannel line of sight and tropospheric scatter communications systems, communications security (COMSEC) devices with multiple units and military services.
Education
High School Diploma - undefined
Elizabeth High School
04.2003
Transmissions System Operator School - undefined
04.2003
Transmissions Radio/Chief School - undefined
07.2012
Lean Six Sigma Green Belt Training - Certificate
08.2014
Skills
- Critical thinking
- Problem solving
- SAR reviews
- Background Investigations
- Loan/Credit Investigations
- AML/BSA/KYC/Patriot Act knowledge
- Fraud Investigations
- OFAC Sanctions Screening
- Risk Management
- PEP Screening/Sanctions & Embargoes
- Project Management
- MS Office proficiency
- Time Management
- Leadership development
- Team building
- Professional selling skills
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Community volunteer work, softball, motorcycles
Software
MS Office, Excel, Sharepoint
Timeline
Senior Banker
Bank of America
07.2024 - Current
Senior Loan Financial Specialist
One Main Financial
04.2023 - 06.2024
Company First Sergeant (Senior Advisor)
United States Marine Corps
01.2019 - 06.2021
Radio Chief (Senior Manager)
United States Marine Corps
06.2018 - 01.2019
Communications Chief (Senior Manager)
United States Marine Corps
08.2015 - 05.2018
Radio Transmissions Chief (First Line Supervisor)
United States Marine Corps
01.2012 - 07.2015
Radio Supervisor (Team Chief)
United States Marine Corps
04.2003 - 04.2008
High School Diploma - undefined
Elizabeth High School