Stephanie Dominguez
Colton,CA
Summary
Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft Office and data entry. Committed to optimizing workflows and contributing to smooth-running office environment.
Overview
20
20
years of professional experience
Work History
Senior Banker
Bank of America
10.2007 - Current
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Negotiated favorable terms for clients on loans and credit facilities, improving overall profitability of the portfolio.
- Evaluated credit risk exposure of existing clients regularly, taking necessary actions to minimize potential losses in a timely manner.
- Collaborated with cross-functional teams to design and implement new products and services for the bank''s clientele.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Networked to identify potential new clients and expand geographic territories.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Salesperson
Hollister
03.2005 - 09.2007
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma -
Colton High School
Colton, CA06-2006
Skills
- Cash handling
- Customer relationship management
- Risk management policies
- Operations
- Cash flow forecasting
- Operational support
- Cash ordering
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
Senior Banker
Bank of America
10.2007 - Current
Salesperson
Hollister
03.2005 - 09.2007
High School Diploma -
Colton High School
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