Ernesto Diaz
Converse,TX
Summary
Dynamic leader and problem-solver with a proven track record at Diaz Final Touch and Cambron Roofing and Waterproofing. Excelled in customer relations and small business operations, enhancing client satisfaction and streamlining costs. Skilled in carpentry, demonstrating strong decision-making and team leadership. Achieved significant operational efficiencies and fostered robust relationships, driving business growth.
Overview
30
30
years of professional experience
Work History
Owner
Diaz Final Touch
03.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Implemented energy-efficient solutions to reduce operating costs and environmental impact.
- Established team priorities, maintained schedules and monitored performance.
Formen
Cambron Roofing and Waterproofing
06.1994 - 09.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Hotel Management -
Escuela Mexicana De Turismo
Ciudad De Mexico06-1985
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Cost reduction
- Budget administration
- Labor relations
- Decision-making
- Team leadership
- Carpentry , electricity and plumbing skills
- Power tools skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Owner
Diaz Final Touch
03.2008 - Current
Formen
Cambron Roofing and Waterproofing
06.1994 - 09.2007
Hotel Management -
Escuela Mexicana De Turismo
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