Ernesto Santoyo
Las Vegas,NV
Summary
Experienced Food Service Assistant Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Assistant Manager
Fogo de Chao
Las Vegas, NV
08.2019 - Current
- As a server assistant manager, I have to make the food order and manage the inventory of the restaurant.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
Server
Cheesecake Factory Inc
Las Vegas, NV
10.2020 - 08.2023
- As a shift leader, I had to check on my coworkers' side work, making sure that they get it done right. When I had side work, I made sure to do my own side work correctly and on time.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC05-2012
Skills
- Good costumer service
- Food Running
- Check payment processing
- Food safety understanding
- Menu memorization
- Great working in a team
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Certification
- TAM Card.
- Health Card.
Timeline
Server
Cheesecake Factory Inc
10.2020 - 08.2023
Server Assistant Manager
Fogo de Chao
08.2019 - Current
- TAM Card.
- Health Card.
High School Diploma -
Socastee High School
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