Ernesto G Torres
Houston
Summary
10+ Years of CSR Experience with 8+ Years Spanish Interpretation Experience with Internationally Renowned Interpreting Agencies.
Remote SUITE CRM Experience with State of the Art Office Space and Equipment.
Overview
12
12
years of professional experience
Work History
Spanish Interpreter
Certified Languages International
Houston
01.2018 - Current
- Suite CRM Experience while handling a wide variety of High Register Spanish Interpretation Calls such as Banking, Asset/Equity Management, Mortgage, Legal, Medical and Specialty Medical Experience
- Remote Office with all Office Equipment on stand by (Landline Phone, Computers w/Monitors, Advanced Terminology Registry, Printer and 1 Gbps Internet)
- Translated documents between English - Spanish for formal business utilization and in real time
Customer Service Representative
Sutherland Global Services / AT&T
01.2016 - 01.2018
- Lead a Resolution Based Call Flow including a Diligent Assessment of the Customer's Inquiries
- Dominated Customer Satisfaction Review with an Average 4.5/5 Average Call Rating
- Consistently Satisfied Sales Quota while using State of the Art Software and Computer Management Skills
OTP Spanish Interpreter
Cyracom International Inc.
01.2014 - 01.2016
- Addressed a broad array of calls that required an Interpreter to Transfer Crucial and Time-Essential Information to the Client
- Reduced Code Red Alerts by 50-75% within 30 minutes
- Garnered Multiple Commendations from the clients and thoroughly resolve 911 Distress Calls
Education
Bachelor of Science (B.S.) - Computer Science
Houston Baptist University
Houston, United States06.2014
Skills
- Microsoft Office tools
- High register terminology
- Real-time interpretation
- Document translation
- CRM software expertise
- Customer relationship management
- Client needs assessment
- Resolution-focused communication
- Cross-cultural communication
- Technical terminology expertise
Languages
Spanish, Proficient (C2)
Timeline
Spanish Interpreter
Certified Languages International
01.2018 - Current
Customer Service Representative
Sutherland Global Services / AT&T
01.2016 - 01.2018
OTP Spanish Interpreter
Cyracom International Inc.
01.2014 - 01.2016
Bachelor of Science (B.S.) - Computer Science
Houston Baptist University