Ernesto Hernandez
Murrieta,CA
Summary
Results-oriented professional with a strong background in food and beverage operations and emergency communications. Known for exceptional problem-solving abilities, professionalism, and stress tolerance. Eager to leverage expertise to drive team success and enhance customer experiences.
Overview
6
6
years of professional experience
Work History
Food and Beverage Associate
Round One Entertainment
04.2025 - 03.2026
- Crafted and served diverse cocktails, ensuring high-quality beverages for customers.
- Maintained cleanliness and organization of bar area, promoting efficient workflow.
- Assisted in training new staff on drink recipes and customer service standards.
- Monitored inventory levels, placing orders to prevent shortages and maintain stock.
- Engaged with customers to provide personalized service and enhance their experience.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
911 Communications Officer
Riverside County Sheriff's Department
09.2024 - 01.2025
- Managed emergency calls, ensuring accurate information gathering and prompt dispatch of appropriate services.
- Coordinated communication between first responders and public, enhancing response efficiency during critical incidents.
- Utilized computer-aided dispatch systems to prioritize and track emergency responses effectively.
- Collaborated with law enforcement agencies to streamline inter-agency communication during emergencies.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
Crew Trainer
McDoanlds
10.2021 - 05.2023
- Instructed new crew members on essential operational procedures and customer service protocols to ensure consistent service quality.
- Implemented food safety protocols and maintained rigorous quality control standards to ensure product integrity.
- Oversaw team performance, delivering feedback and guidance to enhance operational efficiency.
- Fostered positive work environment, leading to increase in crew morale and productivity.
Team Member
Carl's Jr
08.2020 - 10.2021
- Collaborated with team members to ensure efficient daily operations and customer satisfaction.
- Assisted in inventory management, maintaining stock levels and ensuring product availability.
- Trained new staff on standard operating procedures and customer service techniques.
- Provided support during peak hours, enhancing overall service efficiency and responsiveness.
- Resolved customer inquiries effectively, contributing to positive shopping experiences.
Education
Certificate - Dispatcher, Public Safety
05/2022 Ben Clark Public Safety Training Center
Riverside, CA2024
High School Diploma -
Ontario High School
Ontario, CA05.2021
Certificate - Law Enforcement Procedures
Murrieta Police Department Citizens' Academy
Murrieta, CA11.2023
Certificate - CRIMESCENE INVESTIGATION
Baldy View Regional Occupational Program
Ontario, CA05.2021
Skills
- Flexible scheduling
- Food presentation
- Food safety
- Adaptability and resilience
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
- Call prioritization
- Problem-solving abilities
- Listening skills
- Dependable and responsible
- Active listening
- Team leadership
- Customer service
- Employee training
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Associate
Round One Entertainment
04.2025 - 03.2026
911 Communications Officer
Riverside County Sheriff's Department
09.2024 - 01.2025
Crew Trainer
McDoanlds
10.2021 - 05.2023
Team Member
Carl's Jr
08.2020 - 10.2021
Certificate - Dispatcher, Public Safety
05/2022 Ben Clark Public Safety Training Center
High School Diploma -
Ontario High School
Certificate - Law Enforcement Procedures
Murrieta Police Department Citizens' Academy
Certificate - CRIMESCENE INVESTIGATION
Baldy View Regional Occupational Program