Ernesto Lunceford
Amazon
Vallejo,CA
19
years of professional experience
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of merchandising, time management and training in sales execution. Motivated to learn, grow and excel in the customer service industry.
Work History
Delivery Associate
4 Years- Loaded delivery vehicle with packages, organizing stops for efficient route execution.
- Navigated assigned routes using handheld device and delivery instructions.
- Delivered packages safely while following traffic laws and customer service standards.
- Inspected vehicle before routes, reporting maintenance issues and safety concerns.
- Lifted, carried, and staged packages for accurate doorstep and business deliveries.
- Communicated with dispatch regarding route updates, delays, and delivery exceptions.
- Verified package labels and addresses to ensure correct drop-off locations.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
Merchandiser
2 Years 11 Months- Planned and coordinated product availability for advertising and promotion purposes.
- Worked with managers and advertising directors to optimize promotions.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Conferred with store managers to obtain information about customer needs and preferences.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
Assistant Store Manager
1 Year 7 Months- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Stock Room Associate
1 Year 7 Months- Managed timely and effective replacement of damaged or missing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Prepared pallets for shipment or use by sales floor employees.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Checked and pulled defective or expired products from shelves.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Maintained fitness in order to move merchandise efficiently and safely.
Cashier
5 Months- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Used POS system to enter orders, process payments, and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register to record all transactions accurately and efficiently.
- Verified over $15000 of cash and credit payments daily.
Direct Support Professional
1 Year 2 Months- Administered medication as directed by physician.
- Delivered compassionate care to improve and enhance patient lives.
- Monitored progress and documented patient health status changes, keeping healthcare team updated.
- Developed rapport to create safe and trusting environment for care.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Documented vitals, behaviors and medications in client medical records.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with self-administered medications.
- Planned, prepared and served meals and snacks according to prescribed diets.
Sales Associate
1 Year 6 Months- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Processed product returns and assisted customers with other selections.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained customer satisfaction while handling product returns quickly and professionally.
Barista
1 Year 1 Month- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Set and achieved goals for professional development and advancement.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma
Skills
Reliable and punctual
Strong communication skills
Exceptional customer service
Charismatic and confident
Ability to work under pressure
Highly organized
Adaptive and creative
Excellent decision making
Great time management
Very self motivated
Conflict resolution skills
Great leadership skills
Friendly and outgoing
Timeline
Delivery Associate
Amazon
10.2022 - CurrentRead More
Merchandiser
PepsiCo
05.2018 - 04.2021Read More
Assistant Store Manager
Dollar Tree
05.2016 - 12.2017Read More
Stock Room Associate
Marshalls
11.2015 - 06.2017Read More
Cashier
Restaurant Depot
04.2015 - 09.2015Read More
Direct Support Professional
California Autism Foundation
01.2012 - 03.2013Read More
Sales Associate
Ross Dress For Less
12.2010 - 06.2012Read More
Barista
Starbucks
02.2008 - 03.2009Read More
Pinole Valley High School
High School Diploma
Read More