Ernesto Pachon-Chirivi
Duluth,GA
Summary
Experienced property management professional with expertise in facility operations, lease administration, rent collection, and delinquency management. Bilingual communication skills and strong customer service support efficient daily operations and tenant issue resolution.
Overview
2
2
Languages
25
25
years of professional experience
Work History
General Manager
CubeSmart Self Storage
Norcross, Georgia
12.2013 - 10.2026
- Oversaw daily self-storage operations and customer service at CubeSmart locations to enhance customer satisfaction.
- Oversaw daily operations and customer service at CubeSmart self-storage locations to improve client experiences.
- Facilitated leasing rentals and monitored unit availability for prospective tenants, improving occupancy rates.
- Managed rent collection, followed up on accounts, and issued delinquency notices to ensure timely payments.
- Helped coordinate staff schedules, training, and performance expectations.
Associate Property Manager
Uncle Bob's Self Storage
Norcross, Georgia
06.2013 - 12.2013
- Collected rent payments and processed delinquent account notices.
- Managed self-storage rental agreements and tenant account updates.
- Assisted customers with unit tours, move-ins, and move-outs.
- Maintained facility access, locks, and unit readiness.
Bilingual Resident Property Manager
Metro Self Storage
Norcross, Georgia
05.2010 - 05.2013
- Managed resident customer service and daily operations at Metro Self Storage facility.
- Collected rent payments and monitored tenant account balances.
- Processed rentals, move-ins, move-outs, and storage unit transfers.
- Resolved tenant questions, complaints, and billing concerns.
- Conducted property inspections and identified maintenance needs.
- Coordinated repairs with vendors and maintenance staff.
- Implemented security measures for gate access to ensure safety of residents and property, locks, and facility entry procedures.
- Maintained lease records, occupancy files, and office paperwork.
- Ensured that the property was maintained in a clean and orderly condition at all times.
- Performed regular property inspections to ensure compliance with all applicable laws and regulations.
- Conducted move-in and move-out inspections for residents.
- Resolved conflicts between tenants or between tenants and landlords in an efficient manner.
Associate Manager
Uncle Bob's Self Storage
Norcross, Georgia
03.2010 - 04.2010
- Oversaw daily self-storage operations at Uncle Bob’s Self Storage facilities, ensuring smooth functionality and customer satisfaction.
- Coordinated tenant move-ins, move-outs, and rental agreements to streamline occupancy and enhance tenant experience.
- Resolved customer concerns with professional service and clear communication.
- Handled payments, delinquencies, and account updates using property systems, maintaining accurate financial records and tenant accounts.
- Coordinated lease paperwork, access codes, and gate entry procedures.
- Inspected storage units, hallways, and property for cleanliness and security.
Bilingual Property Manager
Metro Self Storage
Norcross, Georgia
04.2007 - 02.2009
- Managed daily operations at Metro Self Storage, including rentals, transfers, and move-outs
- Assisted customers with unit selection, lease questions, and account updates
- Inspected property grounds, units, and buildings for cleanliness and security issues
- Processed payments, deposits, and delinquent accounts using storage management systems
- Facilitated communication with tenants regarding important notices and access issues. for notices, access issues, and service requests
- Oversaw inventory management of supplies, locks, keys, and office materials to ensure availability. of supplies, locks, keys, and office materials
- Scheduled maintenance work and coordinated with vendors for timely repairs to maintain property standards
- Enforced facility policies and supported safe, organized storage operations
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints efficiently to enhance resident satisfaction and retention.
Department Supervisor
Garden Ridge Store #41
Atlanta, Georgia
09.2001 - 02.2007
- Supervised department associates at Garden Ridge Store #41 during daily store operations.
- Motivated team members to achieve goals through clear communication and support.
- Coached staff on best practices to enhance performance and drive productivity.
- Oversaw inventory management to ensure optimal stock levels and minimize shrinkage.
- Conducted regular audits to maintain accurate inventory records and streamline operations.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained team members on effective customer engagement techniques to enhance satisfaction.
- Encouraged open communication among team members to promote collaboration and unity.
- Coordinated merchandising resets and seasonal floor displays across sales areas.
Education
Associate of Arts -
Gwinnett Technical College
Lawrenceville, GA12-2008
Associate of Arts -
Interactive College Of Technology
Chamblee GA12-2003
Skills
- Lease administration
- Rent collection
- Delinquency management
- Property management software
- Vendor management
- Facility operations
- Customer relationship management
- Staff supervision
- Inventory control
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
General Manager
CubeSmart Self Storage
12.2013 - 10.2026
Associate Property Manager
Uncle Bob's Self Storage
06.2013 - 12.2013
Bilingual Resident Property Manager
Metro Self Storage
05.2010 - 05.2013
Associate Manager
Uncle Bob's Self Storage
03.2010 - 04.2010
Bilingual Property Manager
Metro Self Storage
04.2007 - 02.2009
Department Supervisor
Garden Ridge Store #41
09.2001 - 02.2007
Associate of Arts -
Gwinnett Technical College
Associate of Arts -
Interactive College Of Technology