Ernesto Raya
Grayslake,IL
Summary
Adept at elevating guest experiences, I honed my expertise in hospitality service and strong work ethic at Xanterra Parks & Resorts. Specializing in efficient high-volume dining management and safe food handling, I significantly improved service quality by training teams and streamlining operations, demonstrating exceptional customer service and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Lazy Dog Restaurant & Bar
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dining Room Supervisor
Xanterra Parks & Resorts
04.2023 - 10.2023
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
Kitchen Supervisor
Kristofs Entertainment Center
07.2018 - 12.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
High School Diploma -
Round Lake High School
Round Lake, IL05.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Food running
- Menu memorization
- High volume dining
- Supply restocking
- Food sales and promotion
- Regulatory compliance
Certification
Food handlers
Basset
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dining Room Supervisor
Xanterra Parks & Resorts
04.2023 - 10.2023
Server
Lazy Dog Restaurant & Bar
12.2022 - Current
Kitchen Supervisor
Kristofs Entertainment Center
07.2018 - 12.2022
Food handlers
Basset
High School Diploma -
Round Lake High School
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