Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ernesto Rivera

Orlando ,FL

Summary

I am a highly motivated individual with a Bachelor's degree in Criminal Justice and certifications in data analytics, SQL, and criminal profiling. With a background in banking for the past two years, I am eager to transition into a career within the criminal justice field as I gain more experience. My combination of academic knowledge and practical skills makes me a valuable asset in any criminal justice setting, and I am passionate about making a positive impact in the field.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Banker I

Fifth Third Bank
04.2024 - Current
    • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
    • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
    • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
    • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.

Associate Banker ME

JPMorgan Chase
07.2022 - 04.2024
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
  • Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
  • Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Culture Champion Role: Serve as a liaison between employees and management to address concerns, gather feedback, and drive improvements in workplace environment and morale.

Starbucks Team Lead

Loews Hotels
03.2018 - 06.2022
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

Bachelor of Science - Criminal Justice

University of Central Florida
Orlando, FL
08.2022

Skills

  • MS Excel
  • Upselling
  • Regulatory Compliance
  • Wealth Management
  • Customer Service
  • Fraud prevention
  • SQL
  • Data Analysis
  • Banking Policies and Procedures
  • Attention to Detail

Certification

Criminal Profiling

Data Analysis and SQL

Notary Public

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Banker I

Fifth Third Bank
04.2024 - Current

Associate Banker ME

JPMorgan Chase
07.2022 - 04.2024

Starbucks Team Lead

Loews Hotels
03.2018 - 06.2022

Bachelor of Science - Criminal Justice

University of Central Florida

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Ernesto Rivera